Withdrawal & Turnover
What is the term used when an employee is unhappy but stays in the organization and mentally checks out
psychological withdrawal
What is the problem with a manager telling an employee “be more professional” with no examples.
vague, non-specific feedback
What is it called when a new hire learns by working alongside an experienced employee on real tasks.
on-the-job training
What is the term for this mistake: a manager evaluates employees based on “attitude” without defining what that means.
subjective/trait-based evaluation
What is the term for when an employee starts showing up late and calling out more often.
physical withdrawal
What type of error: A manager gives everyone a “3/5” rating to avoid difficult conversations.
central tendency error
What is it called when employees practice handling emergency situations in a controlled, risk-free environment.
simulation
What is the mistake? An employee is fired, but there is no record of prior feedback or warnings.
lack of documentation (legal risk)
What is the term for when an employee used to volunteer for projects but now only completes assigned tasks.
quiet quitting
What is the error: An employee is rated poorly in all areas after one bad customer interaction.
horns error (opposite of halo)
What is this process called: Before creating training, HR asks: What’s the real problem? Who needs help? What do they need help with?
Needs assessment
What is the HR mistake?: A manager rates an employee higher because they have the same communication style and work habits as the manager.
similar-to-me bias
The MOST useful tool for preventing turnover (not reacting to it).
stay interviews
Before a manager review, employees complete their own evaluation so they can reflect on their work and bring up details the manager may have missed. What is this called?
self-appraisal
At C-NU, most HR training takes place on Canvas. Canvas is an example of this type of HR tool...
LMS (learning management system)
What is th HR mistake here: A manager says they can terminate an employee immediately because there is no formal employment contract, even though the employee recently reported a safety violation.
Employment-at-will still has legal limits / illegal retaliation
Term used for when an employee leaves due to unclear expectations and overload.
job dissatisfaction from role issues (role ambiguity/overload)
Performance MGT approach described here: A supervisor gives feedback by asking, “What barriers are getting in your way, and what plan can we make to fix this?”
problem-solving approach
A company wants employees to improve interviewing, coaching, and conflict conversations, so employees watch examples, practice, and receive feedback.
behavior modelling
What is the HR issue?: A company starts using productivity data to evaluate remote employees, but managers rely on the numbers alone without explaining what is being measured or checking whether the data actually reflects good performance.
Ethical issue with electronic monitoring