Chapter 10 - Effective Leadership & Human Relations
Listen first; speak last is a leadership effectiveness rule espoused by this business guru.
Who is Peter Drucker?
Name two of the stages in the life of a group.
What are:
forming
storming
norming
performing
This person established the Hierarchy of Needs.
Who is Abraham Maslow?
In the book, ________, Richard Bolles provides a tool to evaluate your personality based on job families.
What is What Color is Your Parachute?
Openness to experience is one of the traits in this personality assessment.
What is the Big 5 or OCEAN?
He is the author of How to Win Friends and Influence People.
Who is Dale Carnegie?
What are two factors that can lead to groupthink?
What are:
pressure to conform to the majority view
group cohesiveness
isolation
stress
Author Daniel Goleman identified this as an essential and indispensable requirement for effective leadership.
What is emotional intelligence?
These managers supervise and coordinate the activities of operating employees.
What are first-line managers?
The qualities that are associated with jobs requiring high social contact and service to others are most likely found in people high in this personality.
What is extroversion?
Physical withdrawal in the workplace can be exhibited by this action.
What is absenteeism?
Also acceptable are daydreaming, moonlighting, and cyber loafing.
This person wrote The Five Dysfunctions of Team.
Who is Patrick Lencioni?
This is at the top of Maslow's Hierarchy of Needs.
What is self actualization or fulfillment>
These are purported to be the 3 D's for all work.
What are:
do it
delegate it
ditch it
Name two of the four ways to to differences of personality/conflict in the work place.
What are:
talk it out
be understanding
be flexible
be tolerant
The purpose of the Hawthorne Studies was to analyzed these things.
What are working conditions and work relationships?
An individual approach works best to accomplish when this situation exists.
What is "when immediate action required"?
According to the text, name one of the three elements of the Art of Persuasion.
What is:
An understanding of people
the effective use of words
the ability to manage conflict
This is a good rule to follow in selecting employees and assigning work.
What is PAP?
Performance
Attitude
Psycho-social compatibility
The text identified three different styles of interpersonal relations.
What are:
traditionals
participatives
individualists
This is the single strongest driver of overall job satisfaction.
What is the work itself?
This technique emphasizes building on strengths and gaining commitment through participation.
What is appreciative inquiry?
According to Kenneth Thomas, this is one approach to managing conflict.
What is:
avoidance
accommodation
domination
compromise
collaboration
This book was on the 1969 New York Times best seller list and proposed that people are promoted to their level of incompetence.
What is the Peter Principle?
This book addresses one of the Big Five personality traits of extroversion/introversion.
What is Quiet?