Managing Change & CSR
This is the first step in Lewin's three-step change model, which involves creating the motivation to change.
Unfreezing
Differences between job specification and job description
Job description - describes a job
Job specifications - minimum qualifications a person must possess to perform a given job successfully
SMART Goals is effective but to make this process better, what managers need to do further when follow-up with employees regarding their goals
Provide feedback
What type of power is more effective?
Personal Power (Expert & Referent Power)
How do you maintain an organizational culture
Socialization and Leadership
When you only do the minimum requirement to respond to legal standards
Social Obligation
Use to inform, direct, coordinate, and evaluate employees
Downward Communication
Maslow's 5 levels
Physiological, Safety, Belonging, Esteem, Self-actualization
This type of leader often depends on personal appeal and emotional influence and is described as dominant, self-confident, and visionary.
Charismatic Leader
In the iceberg model of culture, these are the visible elements like stories, dress, language, and symbols.
Artifacts
The metaphor used for organizations that face a lack of environmental stability and must continually adapt to survive.
White-Water Rapids Metaphor
Practical approach to use in the selection process to provide all aspects of the job to candidates
Realistic job preview
belief that effort leads to performance, belief that performance leads to rewards, view that reward is valuable
Expectancy Theory
2 effective leadership behaviors
1. Initiating structure
2. Consideration
A culture where core values are intensely held and widely shared, which can act as a substitute for rules and regulations.
Strong Culture
A tactic to overcome resistance where those opposed to the change are brought into the decision process
Participation
This performance appraisal method uses specific and measurable job behaviors to create a rating scale.
Behaviorally Anchored Rating Scale (BARS)
2 Key components of Herzberg's theory
Motivator & Hygiene factors
One keyword for
(1) Transactional Leadership
(2) Transformational leadership
(1) Rewards/Punishment
(2) Inspiration
epetitive sequences of activities that express and reinforce the key values of the organization.
Rituals
Social Responsibility Trends moving from CSR to what?
Creating Shared Value (CSV)
List out 4 activities of the Human Resources Department
Selection, Training, Orientation, Rewards, Performance management
Components of Job Characteristics model
Task Identity
Task Significance
Skill variety
Autonomy
Feedback
Of the Big Five personality traits, this one is most strongly and consistently linked to being selected as a leader.
Extraversion
This characteristic of organizational culture is the degree to which management focuses on results rather than on the processes used to achieve them.
Outcome Orientation