Lower-level managers who supervise the operational activities of the organization.
What is FRONT-LINE MANAGERS
100
People’s belief that they can influence events, even when they have no control over what will happen
What is ILLUSION OF CONTROL
100
One firm buying another
What is ACQUISITION
100
A firm’s investment in a different product, business, or geographic area
What is DIVERSIFICATION
100
The management function that involves the manager’s efforts to stimulate high performance by employees.
What is LEADING
200
Goodwill stemming from social relationships.
What is SOCIAL CAPITAL
200
A phenomenon that occurs in decision making when group members avoid disagreement as they strive for consensus
What is GROUPTHINK
200
The process of sharing power with employees, thereby enhancing their confidence in their ability to perform their jobs and their belief that they are influential contributors to the organization
What is EMPOWERMENT
200
An organization’s conscious efforts to change the boundaries of its task environment
What is STRATEGIC MANEUVERING
200
The ability to perform a specialized task involving a particular method or process.
What is TECHNICAL SKILL
300
Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members.
What is CONCEPTUAL AND DECISION SKILLS
300
A person who has the job of criticizing ideas to ensure that their downsides are fully explored
What is DEVIL’S ADVOCATE
300
Method for predicting how variables will change the future
What is FORECASTING
300
Achieving the best possible balance among several goals
What is OPTIMIZING
300
Keeping costs low to achieve profits and be able to offer prices that are attractive to consumers.
What is COST COMPETITIVENESS
400
The introduction of new goods and services.
What is INNOVATION
400
A process in which group members generate as many ideas about a problem as they can; criticism is withheld until all ideas have been proposed
What is BRAINSTORMING
400
Lack of information needed to understand or predict the future
What is ENVIRONMENTAL UNCERTAINTY
400
Choosing an option that is acceptable, although not necessarily the best or perfect
What is SATISFICING
400
Senior executives responsible for the overall management and effectiveness of the organization.
What is TOP-LEVEL MANAGERS
500
Practices aimed at discovering and harnessing an organization’s intellectual resources.
What is KNOWLEDGE MANAGEMENT
500
Model of organizational decision making depicting a chaotic process and seemingly random decisions
What is GARBAGE CAN MODEL
500
The general environment; includes governments, economic conditions, and other fundamental factors that generally affect all organizations
What is MACROENVIRONMENT
500
A less-than-perfect form of rationality in which decision makers cannot be perfectly rational because decisions are complex and complete information is unavailable or cannot be fully processed
What is BOUNDED RATIONALITY
500
The skills of understanding yourself, managing yourself, and dealing effectively with others.