What's in a name?
The MHAV acronym stands for what?
My Health at Vanderbilt
A paper MHAV application is required in what instances?
Teen accounts and patients in the custody of a legal guardian.
After an appointment, a patient can view this in MHAV.
The After Visit Summary (AVS). Clinic Notes is also an acceptable answer. Notes are available only after the provider signs them.
For Teen MHAV Accounts, at what age do both the patient and parent have to agree to the account?
13
Patients, providers, or staff who come from other Epic institutions might call MHAV what?
MyChart
What document do you submit with a MHAV Application for a patient with a legal guardian?
Court Order stating who has custody of the patient OR letter from a DCS Caseworker stating legal guardian may have MHAV access.
A patient forgets an appointment. What feature can they use in MHAV to help?
Schedule an appoinment.
Who has to sign the application MHAV Teen Application
Teen
Parent/Guardian
Staff Member
The type of MHAV account when one person acts on behalf of another is called what?
A PROXY account.
Who are the staff members that grant access to a MHAV Teen account after the form is complete?
Your credit card machine failed and a patient really wants to pay a bill. What tools can be used?
MHAV- Billing icon- you can view statements, balance details, contact patient billing, and manage payment methods
**Pay as Guest- available on login screen w/o having an account too.
What is needed when another parent requests access to MHAV?
Another Proxy account will have to be set up for that parent. Proxies should not share accounts.
This is the specific relationship between the proxy and the patient in a 13-17 year old MHAV account.
The proxy is the Surrogate. Teen Surrogate is also an acceptable answewr.
Who are the staff members that grant access to a MHAV "Legal" account after the form is complete and legal documentation is reviewed?
Only the MHAV team can grant this access after the Office of Legal Affairs reviews the application and submitted documentation.
Providers with whom they've completed an appointment.
When granting Proxy access, do you grant patient access to the proxy or proxy access to the patient?
You grant Proxy access to the Patient.
This is the type of an account you would set up for a patient 18 or older with limited or no decision making abilities.
Dependent Adult Account
Where do scanned MHAV applications go?
To the MHAV Team! Led by Tiffany Jordan
The primary languages for MHAV.
English, Spanish, Arabic
Patients Mom wants Stepdad to have MHAV access. What is required?
Stepdad must complete MHAV application and Mom must complete Comm with Family and Others Form stating Step Father can have access.