Professionalism & Law
What law protects patient privacy and PHI?
HIPAA
What angle should an intramuscular (IM) injection be given?
90°
What vein is most commonly used for venipuncture?
Median cubital vein
What does the P wave represent on an EKG?
Atrial depolarization
What does ICD-10 code describe?
The diagnosis or reason for the patient’s visit
What are two identifiers you must use to confirm the Right Patient?
Full name and date of birth (DOB)
What does the medication ending -olol indicate?
Beta-blocker; used for high blood pressure and heart conditions
What is the correct first tube in the venipuncture order of draw?
Yellow (SPS/blood cultures)
Where is V1 placed?
4th intercostal space, right of sternum
What does CPT code describe?
The procedures or services performed
What type of consent is implied when a patient rolls up their sleeve for a vaccine?
Implied Consent
List the 7 Rights of Medication Administration.
Right patient, right medication, right dose, right route, right time, right technique, right documentation
What tube color is used for CBC tests, and what additive does it contain?
Lavender; EDTA
What does the QRS complex on an EKG represent?
Ventricular depolarization (ventricles contracting)
What is coinsurance?
The percentage of costs the patient pays after meeting their deductible
What should you do if you overhear a coworker discussing a patient’s lab results in the hallway?
Remind them HIPAA requires privacy and report to a supervisor if needed
A patient has a BP of 190/110. What should you do FIRST?
Recheck manually and notify the provider immediately
What should you do if a patient complains of tingling or numbness during venipuncture?
Stop immediately, withdraw the needle, and choose another site
What causes a wandering baseline on an EKG?
Patient movement or loose electrodes
What is an “unclean” insurance claim?
A claim with errors or missing information that must be corrected before processing
A patient refuses a treatment. List 2 things you must do as an MA.
Document the refusal and notify the provider
A diabetic patient is dizzy and shaky. What is your immediate action?
Offer a quick sugar source (juice/glucose tablet) and notify the provider
Define hemolysis and name one cause.
Breakdown of red blood cells; caused by shaking tubes, using too small a needle, or prolonged tourniquet time
A patient becomes anxious during the test. What should you do FIRST?
Stop, reassure them, and encourage normal breathing
Name 3 common filing systems used in medical offices.
Alphabetical, numeric, terminal digit, or color-coded systems