MHN Jeopardy - 01

Intercepts

100

After submitting an intercept, is not necessary to contact UPS Operations to confirm the intercept was received and they will complete it

False

200

 Which types of intercept are time-sensitive?

• Controlled Room Temp
• Refrigerate, Frozen
• Dry Ice
• Exped to Rec-All Modes
• Exped to Rec-UPS Air Only
• Exped to Rec-Grd Courier
• Upgrade to Weekend Delivery
• Same Day Second Delivery Attempt

300

What is the appropriate time to reschedule time-sensitive intercept requests  when waiting for a response from UPS Operations  ?

30 minutes

400

The UPS Premier Intercept, Return to Shipper, can be modified once the intercept is placed. True or False 

True

Express Critical

100

Available within Canada, and the United States only. True or False 

False. Available within Canada, Europe, and the United States only

200

Which capabilities may have have EC?

 temperature control and re-ice capabilities

300

For Silver accounts, if the recipient is unresponsive or contact is not approved, should we proceed with the EC order?

No

Communication Basics & Etiquette

100

Which is the appropiate time to contact Residential Recipients?

0800 - 2000 (recipient time zone)

200

Which is the appropiate time to contact shippers if the SOP does not specify? 

800 - 2000 (local time zone)