Interpersonal Skills
What are the 4 main behavior styles?
Involver, Aggresive, Quiet Submissive, and Social Submissive
What should you do if you want to keep your job?
Show up
What are the 2 parts of communication?
Sending and Receiving
What can often cause conflict?
Resources, work styles, roles, values, goals, and process
Being a team player requires that you...
Support your team decisions, do what you say you will do, and help others
What are interpersonal skills?
Skills you use everyday to interact and communicate with others
What is critical to keeping your job?
Following the rules
Sending is...
What you want the other person to unerstand
Resources is...
Not having access to the same tools or not having the same schedule
Brainstorming is...
A tool used by involver team members to collect ideas to find a solution
What is gonna get you noticed and promoted?
Clear communication, customer service mindset, strong handshake, eye contact, and attention to detail
Different industries will have...
Receiving is...
How the other person interprets your words, tone of voice, and body language
Work style is...
The way that people prefer to work
Parking lot is...
A meeting tool to help keep the meeting on schedule
Social submissive behavior is...
Talkative and does its best to avoid conflict
In what ways can you portray a positive attitude?
Smile, respect co-workers and bosses, help be a part of the solution, and leave emotions at the door
Verbal communication includes...
Our tone of voice and the words we speak
Roles are...
No clear idea of who is responsible for what
Group norms are...
Establihshed guidelines for conduct during discussions and meetings
What can influence the outcome of a situation?
The way you respond
To find a mentor...
Find someone you respect, ask for feedback and advice, and stay committed to growing the relationship
Non-verbal communication is...
How we send messages without using words
Goals are...
Different vision, direction, or desired outcomes
Agenda...
Lists the meeting objectives for the group to cover during the meeting