Show:
Office 365 Questions
Return Questions
Office Perp Questions
Probing questions Install Office
Purchase issues
100
Office 365 Personal
What version of Office would I purchase if I have 1 phone and 1 tablet?
100
What is the first step when you need to process a return?
Fortify
100
How many devices does Office home and student 2016 run on?
1 pc or mac, must purchase accordingly.
100
How do I install Office I bought at Walmart?
Office.com/setup
100
I live in Egypt and want a Surface book, what can I do to get shipping?
Check the Egypt site, and explain their region may not have it available
200
How many devices does Office 365 home run on?
5 Pcs or macs, 5 phones and 5 tablets
200
What is the first thing you should ask after you fortify a customer, when processing a return?
2 ELOD questions
200
How much is Publisher for mac?
TRICK- There's no such thing. You can run Windows on parallels or boot camp.
200
How do I install Office that get free from my school?
Office education link
200
I am getting error code 141078, what do I do?
Bank decline, try another card, or call the bank.
300
How many users is Office 365 University for?
1
300
What customer info do you need when a customer has made a purchase from a guest account? How do you fortify
1. Name 2. Phone number 3. Email 4. Billing address 5. Last 4 of card used
300
What programs are in Office Professional 2016?
Word, Excel, One note, Power point, Outlook, Access and Publisher.
300
I bought office through my work and need to reinstall, where do I go?
HUP
300
Error code 30225 is popping up, how do I get this order to go through?
Check the billing info at login.live.com, check browser, in private, sign out and back in store page.
400
Where do you go to manage your account or send an invite for Office 365 to a friend or family member
Office.com/myaccount.
400
When you do a physical return, what do you have to make sure you click in digital River?
Create shipping label
400
Do you get free updates with Office one time payment versions?
Yes, you get free updates for 10 years, but no free UPGRADES.
400
I have an office 2007 and need to reinstall. I have my 25 product key.
Office backup, download and manage
400
I pre ordered an item, why did it get cancelled?
Bank decline, out of stock
500
I have a business with 4 computers and need Office.
Office 365 Business options
500
What is something you must do in MST within ASD once you process a return in Digital River
Cancel in MST
500
How do you reinstall an Office 2016 program that is a one time payment?
Office.com/myaccount
500
I have Office 2003 and I need to reinstall, where do I go?
It's no longer supported, you should upgrade bruh
500
When do you charge me for a pre order? I only see $1 has come out of my bank account.
Shortly before the shipping date.