Health & Safety
True or False
Only health and safety reps can report hazards.
False. Everyone can and has an obligation to report health and safety issues
True or False
Switzerland licenses have to be translated
False. The Swiss license has Driving license in French and pictograms on the back. It does not need to be translated.
If you need assistance with a French customer and you are a unilingual CSA, how should you approach your bilingual co-worker to assist the customer?
Use the light system. Do not interrupt your co-worker except to tell them that you have put their light on.
Do you need to copy an Ontario DL to attach to a M1 application?
No.
True or False:
You are allowed to open the door and talk to applicants or staff in the hallways when applicants are writing their tests.
False. You should be watching applicants at all times.
Name 3 Joint Health and Safety representatives
Marie, Michelle, Shannon, Jaymie, Guy R
True or False:
Translations expire after 6 months and are only acceptable from Canadian translators.
False. They never expire.
If a customer is using their cell phone or watching a video in the lobby and it is disruptive, how would you handle this situation?
Quietly approach the customer in the lobby and ask them politely to turn down their phone. Do not yell into the lobby.
True or False:
You can add 3 months of M ONR experience for an ONR DL with full motorcycle experience.
False. Applicant needs to have a minimum of 24 months of M experience on an ONR license in order to have it added to their file.
True or False:
All road test passes should go to the WT room to be processed.
False. No road test passes should go to the WT room. The test room is for written tests only.
You notice an employee has plugged in a heater at their wicket and the wire is loosely running across a high traffic area creating the potential for a tripping hazard. What do you do?
Remove the hazard. You must let the team member know, professionally, that you have to unplug it and remove the wire as it's a potential tripping hazard.
True or False:
German driving licenses need to be translated.
True.
True or False:
When you take your lunch/break you have to use the kronos punch clock only.
False. You must create a break/lunch ticket.
What is a FST TDL and how much does it cost?
It is a full speed training TDL and it costs 9$.
A recent briefing note was released indicating that collisions exceeding 5000 now (previously 2000) have to have an officer attend. This has not been changed on our KT tests as of yet.
Are we required to check each applicant's test?
No. Only if the applicant contests the results.
You slip and fall on the wet floor and hurt your back. You are not seriously hurt and want to remain working. What should you do?
Immediately report it. You need to complete an injury report, and your supervisor needs to log a notifiable incident as of 2 hours of the incident. We also need to ensure we clean up the wet floor to ensure no one else slips and falls.
A Quebec IRE shows that an applicant has 5 years on the class 5F but the card only shows an issue date with less than 2 years. The customer declares they have had a driving license for 3 years in QC and 2 years in Hong Kong. How should you proceed?
Use the customers declaration. The QC record "information on the individual" is not always easily accessible for the customer.
Reference S-03-2024 for more detailed information.
How long are highway paper scoresheets retained for?
13 months.
How many months does an applicant have to wait between a M2 and a M test and how many months are taken off their wait time if they take a motorcycle safety course?
22 Months and 18 months if they take a motorcycle safety course.
True or False:
Applicants are allowed to quickly use the bathroom during their test.
False. If they need to go to the washroom midway through the test their test will be exited without penalty, and they will need to start over once they return.
What are your 3 fundamental rights under health and safety laws?
Right to know
Right to participate
Right to refuse unsafe work
What does a code 70 on an OOP license suggest and name 1 country in which you would see a code 70?
It means the applicant had a license from another jurisdiction. You typically see them on UK, Ireland, France, and Belgium DL's. They will typically show on any European union DL.
An old colleague who worked with you in another job shows up to do a road test. They cannot check in at the kiosk and approach you at dispatch. Should you check them in?
No. You know them and should not be viewing or interacting with the file. If you were alone, you should reach out to a supervisor to make them aware of the conflict before processing.
An applicant holds an M(L) Ontario DL. They would like to upgrade their DL to a full M. What steps should they take?
They need to take a M2 and a M test with a full speed motorcycle. They would need a FST TDL in order to train with their full speed bike.
What test should you be giving your applicant if they are writing a B license upgrade?
B, D, and signs.