Safety
What safety gear must be worn at all times when working on or near an electric meter
What are safety glasses, rubber gloves, and RF clothing (PPE)?
What is the typical voltage for a residential single-phase meter?
What is 120/240 volts?
Polyphase meters are most commonly used for what type of customer?
What are commercial or industrial customers?
Primary metering is used for what type of voltage levels?
What is high voltage or transmission-level service?
What's the most important thing to do when arriving at a customer's home?
What is introduce yourself and show ID?
Before removing a meter, what tool should always be used to check voltage?
What is a voltage meter or voltage tester?
What does a single-phase meter typically measure?
What is the amount of energy used in kilowatt-hours (kWh)?
How many wires are typically connected to a 3-phase, 4-wire meter?
What is four or more depending on configuration?
True or False: Primary meters are typically read and maintained by residential single and polyphase meter field techs.
What is false?
A customer is upset about a high bill. What should you not say?
What is "That's not my problem." or "You must be using too much electricity."?
What is the first thing you should do before starting any meter work?
What is conduct a job safety briefing or tailboard?
What type of load is a toaster, single-phase or polyphase?
What is single-phase?
What is one major difference in appearance between single-phase and polyphase meters?
What is polyphase meters are usually larger and have more terminals?
What is one extra precaution required when working near primary metering equipment?
What is special PPE and coordination with high voltage crews?
What's one helpful tool a meter tech can suggest to help customers monitor their usage?
What is the utility's online energy usage portal or mobile app?
Why is it dangerous to work on a meter socket with corrosion or burn marks?
What is it could cause arcing, shock, or fire hazard?
If single-phase meter has no display, what's one quick thing to check before replacing it?
What is check the socket for voltage and secure connections?
What's the risk of installing a polyphase meter incorrectly?
What is causing billing errors, damage to equipment, or safety hazards?
In New Jersey, who typically owns and maintains primary metering equipment?
What is the utility, unless it's customer-owned equipment?
A customer asks why they got a new AMI meter. What's a good explanation?
What is the new meter helps improve reliability, outage detection, and provides real-time usage info?
What happens if the line and load conductors are reversed on a single-phase meter installation, and how can it be detected?
What is the meter may read in reverse or not register usage correctly, and it can be detected by checking the direction of energy flow or diagnostics on the meter display.
What's one possible reason a single-phase meter shows reverse energy flow?
What is the customer may have solar panels or another generating source?
What's the purpose of a potential transformer (PT) or current transformer (CT) in polyphase metering?
What is to step down high voltage or currents to measurable levels for the meter?
Why are CT/PT rated meters used for primary metering applications?
What is because the actual voltage and current are too high for the meter to read directly?
How should a tech respond to a customer who refuses AMI meter installation due to health concerns?
What is calmly explain the safety of the AMI meters, provide educational materials, and refer them to customer service for opt-out policies?