IMS
FACS
SOP 1
SOP 2
Challenge Questions
100

What is the code to add someone as an auth rep in IMS for childcare only? 

EBTU<space>case number<space>EC

100

What does FACS stand for? 

Family Assistance and Client Services 

100

How often are revisions made to the SOP? 

Once a Quarter

100

What does SOP stand for? 

Standard Operating Procedure

100

Client's SNAP MCR has closed for 7/1 and is no longer meeting any ABAWD requirements. What do you need to do? 

Code the case as needed and send a Notice of Action Taken to client showing benefits will remain closed. 

200

If I needed to look at the history for ABAWD, how would I do this? 

ABWI<space>SS# 

200

What is the icon called to compare view new information or compare changes? 

OKDHS LIVE - located between money bags & send to supervisor button

200

What are the steps to verify out of state benefits? 

. FSS calls the other state to verify benefits using the phone numbers on the (Out of State Inquiry links).

a. If other state does not have a phone number or verification cannot be obtained 

immediately, FSS:

i. Completes the form to request an Out of State Inquiry for all AFS programs using this link: Out Of State Inquiry Form. Once submitted, the form will automatically send the request to the new email address for Out of State inquiries: AFS.OutofStateInquiry@okdhs.org 

ii. Uses Case Notes Generator to document the attempt to verify benefits, 

iii. Uses the customer’s statement as “best available” in IMS/FACS to continue interview

v. Sets appropriate outcome in Current using outcomes guide once interview is complete 


200

What is the county code for the Refugee Unit? 

79C

200

A family of 5 receives SNAP. John (dad) is payee but passed away last week. Jane (mom) has been looking for the SNAP card for several days to buy groceries but cannot find it anywhere. You have verified John's death. What should you do next? 

Add Jane as an auth rep to have access to benefits on John's card, print that card, change the payee to Jane and remove John from case so future benefits will issue to the correct household comp. 

300

What screen shows buy-in history? 

BIL

300

Can you name 5 of the links on the tool bar in FACS? 

Open a Case

Close Current Case

Interview Notebook/Elvis

Money Bags/Eligibility Notebook 

OKDHS LIVE

Send to Supervisor 

Reset Supervisor Approval Flag 

Case Summary Wndow

Refresh the Case 

Generate Forms

Case Note

Case Status Monitoring 

View Edit Errors

Case Note and Generator & Interview Guide

Generate Case Scan Report

OnBase

Asset Verification Icon 

Resend

Reset

Save the Case

Broadcast Message

Calculator


300

Initial application for SNAP is received in current as a NL task. What do you need to do? 

screen for EO 

Text customer

cold call 

complete interview if customer is reached

if no answer, wait 5 min 

cold call again 

still no answer, leave a VM if you can and send an interview notice, pend the case in current w/ due date 

300

When you hear "STAR" - what does that mean? 

(Two possible answers) 

Service Technology Advancement & Renovation (STAR) - Process Management 


STAR - what you put in the field at the end of a LIVE app/review to prevent duplicate tasks


400

This screen shows the last case a client received on. 

BNS<space>SS#

400

You can choose this box to clear your edits. 

Show Free-Form FF Update Screen
400

What is the main difference between NL Changes and NL Verifications? 

Changes come through on active cases 


verifications come through as something that may be pending like an MCR or application. OR when something is needed and an ADM92 was sent. 

case action is needed such as closure or interview. 

400

What is the case number used for soonercare only task in current? 

SCxxxxx (SC plus the last 5 digits of the member ID number)

500

What is the screen to see the obligations for child support? 

OBLI<space>FGN#

500

What is a late date and where do you code this? 

The ‘late entitlement’ date is the date the application is first determined to be expedited eligible. This date should be the date of application if the application screens as expedited eligible based on the information provided. 


C 34 block - can be on Exp Svcs in Elvis or Date of Expedited Entitlement on the SNAP tab in moneybags. 

500

After uploading documents to OnBase, how long do you have to cancel the task before a notification is sent to current?

90 Minutes

500

What do you do if you forget to cancel a task in current? 

Have a supervisor assign the NL queue back to you 


OR 

you can add a task into current as change/verifications with the case number and "work case" so it will bundle all NL tasks out there.