IMS
What is the code to add someone as an auth rep in IMS for childcare only?
EBTU<space>case number<space>EC
What does FACS stand for?
Family Assistance and Client Services
How often are revisions made to the SOP?
Once a Quarter
What does SOP stand for?
Standard Operating Procedure
Client's SNAP MCR has closed for 7/1 and is no longer meeting any ABAWD requirements. What do you need to do?
Code the case as needed and send a Notice of Action Taken to client showing benefits will remain closed.
If I needed to look at the history for ABAWD, how would I do this?
ABWI<space>SS#
What is the icon called to compare view new information or compare changes?
OKDHS LIVE - located between money bags & send to supervisor button
What are the steps to verify out of state benefits?
. FSS calls the other state to verify benefits using the phone numbers on the (Out of State Inquiry links).
a. If other state does not have a phone number or verification cannot be obtained
immediately, FSS:
i. Completes the form to request an Out of State Inquiry for all AFS programs using this link: Out Of State Inquiry Form. Once submitted, the form will automatically send the request to the new email address for Out of State inquiries: AFS.OutofStateInquiry@okdhs.org
ii. Uses Case Notes Generator to document the attempt to verify benefits,
iii. Uses the customer’s statement as “best available” in IMS/FACS to continue interview
v. Sets appropriate outcome in Current using outcomes guide once interview is complete
What is the county code for the Refugee Unit?
79C
A family of 5 receives SNAP. John (dad) is payee but passed away last week. Jane (mom) has been looking for the SNAP card for several days to buy groceries but cannot find it anywhere. You have verified John's death. What should you do next?
Add Jane as an auth rep to have access to benefits on John's card, print that card, change the payee to Jane and remove John from case so future benefits will issue to the correct household comp.
What screen shows buy-in history?
BIL
Can you name 5 of the links on the tool bar in FACS?
Open a Case
Close Current Case
Interview Notebook/Elvis
Money Bags/Eligibility Notebook
OKDHS LIVE
Send to Supervisor
Reset Supervisor Approval Flag
Case Summary Wndow
Refresh the Case
Generate Forms
Case Note
Case Status Monitoring
View Edit Errors
Case Note and Generator & Interview Guide
Generate Case Scan Report
OnBase
Asset Verification Icon
Resend
Reset
Save the Case
Broadcast Message
Calculator
Initial application for SNAP is received in current as a NL task. What do you need to do?
screen for EO
Text customer
cold call
complete interview if customer is reached
if no answer, wait 5 min
cold call again
still no answer, leave a VM if you can and send an interview notice, pend the case in current w/ due date
When you hear "STAR" - what does that mean?
(Two possible answers)
Service Technology Advancement & Renovation (STAR) - Process Management
STAR - what you put in the field at the end of a LIVE app/review to prevent duplicate tasks
What is the form name for Deadlines for Case Actions?
Appendix B-2
This screen shows the last case a client received on.
BNS<space>SS#
You can choose this box to clear your edits.
What is the main difference between NL Changes and NL Verifications?
Changes come through on active cases
verifications come through as something that may be pending like an MCR or application. OR when something is needed and an ADM92 was sent.
case action is needed such as closure or interview.
What is the case number used for soonercare only task in current?
SCxxxxx (SC plus the last 5 digits of the member ID number)
The date is 7/8/2025. A customer applied for snap on 6/2/2025 but failed to turn in documents so the case denied on reason code 45. They still do not have everything they need to process benefits. What is the correct outcome for current?
Pending without Due Date - Will get a STAR but can disregard.
What is the screen to see the obligations for child support?
OBLI<space>FGN#
What is a late date and where do you code this?
The ‘late entitlement’ date is the date the application is first determined to be expedited eligible. This date should be the date of application if the application screens as expedited eligible based on the information provided.
C 34 block - can be on Exp Svcs in Elvis or Date of Expedited Entitlement on the SNAP tab in moneybags.
After uploading documents to OnBase, how long do you have to cancel the task before a notification is sent to current?
90 Minutes
What do you do if you forget to cancel a task in current?
Have a supervisor assign the NL queue back to you
OR
you can add a task into current as change/verifications with the case number and "work case" so it will bundle all NL tasks out there.
Who is the best Retail Team?
Retail West F - DUH