2026 IC
How many FWC for digital enrollment?
2
Client first time enrollee MOB2
Scenario: Client wants a solution for buying bulk inventory.
Recommended Product: Revolving line of credit.
Reason: Provides flexible access to funds for large inventory purchases as needed.
How do you reach someone to talk to your client about Key Merchant Services?
Reach out directly to your merchant representative via phone or teams.
What options are available through KBBO?
ach, wires, check block
“Maybe Christmas (he thought) doesn’t come from a store. Maybe Christmas perhaps means a little bit more.”
THE GRINCH
How many financial wellness credits do PCBs and Bankers get for a qualified KMS referral?
175
Scenario: Client plans a small facelift wants to add office furniture to their space.
Recommended Product: Term Loan
Reason: Ideal for on-time purchases like furniture upgrades with predictable repayment terms.
What is the mobile handheld Clover Device called?
Flex
Do branches get credit for KBBO if the client enrolls on their own?
No, Cash Management must be a part of the conversation prior to enrollment
“Guys, I’m eating junk and watching rubbish! You better come out and stop me!”
Kevin (Home Alone)
How many financial wellness credits do Private Client Bankers get for KPC First time investor?
100 FWC
First in HH KIS account w/ $50k+ and KPC Qualified 250k+
Scenario: Client needs to buy 4 custom delivery vans within one year.
Recommended product: Flex Loan
Reason: Provides Flexibility for staged purchases and delivery timelines.
what is the current Promo for merchant services?
get up to $500 in benefits with our made-for-business solutions.
What products come to mind if a client comes to you to file a fraud dispute?
ACH Direct, Positive Pay, Payment Protection
“Dad, you taught me everything I know about exterior illumination.”
Clark Griswold
True or False: I can get credit for both a KPC referral and a KIS appointment referral for the same client?
False
Scenario: Business operating for 20 years under new ownership seeks financing.
Recommended Product: SBA loan
Reason: SBA loans support transitions and provide favorable terms for established businesses under new ownership.
What are some good questions to ask your client to gain information about their merchant services?
How do your customers to pay you?
What's your average transaction amount?
How soon do you receive your funds?
Do your customers pay you in person?
Do soon do your customers pay you?
True or False:
Exception requests can be submitted on MMDA without a CM conversation?
False - Kyle wants you to have a CM conversation first
“I just like to smile, smiling is my favorite.”
Buddy (Elf)
How many FWC would a PB, FWA or PCB receive for a first-time digital enrollment and when would they receive those credits?
2 by end of MOB2
Scenario: Existing restaurant who owns their real estate wants to expand seating and bar area to increase capacity and product offerings.
Recommended product: KBEL or CRE loan
Reason: Designed for real estate improvements and expansions for existing businesses.
What program allows medical professionals to interface with their client management systems?
Rectangle Health
Client does not have time to make it to the branch during branch hours- what could we offer to assist with deposits?
Key Capture, mobile deposit with higher limits, ACH tools that also include KMS services
“One thing about trains: it doesn’t matter where they’re going. What matters is deciding to get on.”
The Conductor (Polar Express)