Microsoft offerings
What is the name of the suite of applications that focus on productivity
Office 365
What is the name of the name of the messaging tool that Teams was created out of reaction to?
Slack
This permission role needs to approve and add an EXTERNAL person to their Teams active directory in order to chat and file share.
Who is the internal Microsoft Teams admin
The new expectations of CIO have expanded from "keeping the lights on" to also include things like
What is make real business impact. Improve customer experience. Improve employee experience through employee ENPS
This is a situational question to get at Teams weaknesses
What types of meeting are you hosting? External? International? Large meetings?
What is the name of the one license focused on management and security for all MSFT tools
Microsoft 365
True or False: Teams is included in all Microsoft subscriptions
True
Teams might be meeting the needs of your prospect if they're using Teams for this size of video meetings
What is small meetings?
These are the two systems that make up the decision-making process
What is the emotional system and the rational system
Considering Phone is an add-on for E3 licenses, this is the question to ask an E3 user to see if they're using MSFT as their full collaboration suite
What are you using for phone?
What is the Microsoft pricing tier that is NOT an all-in-one communications solution (phone does not come standard)
E3
True or False: Teams was built to be a collaboration hub, not a productivity suite
False
The name of a Zoom enterprise customers who use Zoom + Teams to provide best of breed customer experience
Who are Walmart, Fidelity, SAP, LinkedIn, HSBC, Dell, HP, Deloitte?
Easy to adopt, save money, easy to manage, easy to deploy are selling points to which decision-making system?
What is the rational system?
When a business has already transitioned to Teams & E3, our questions would be around how Zoom could coexist with Teams.
However, when a business has not yet transitioned from Skype for Business, our goal is to do this
What is rip and replace?
What is the Microsoft pricing tier that includes Enterprise Mobile Security and PSTN/PBX by default
E5
According to the training, the user experience of Teams video meetings start to diminish after how many video participants?
4
Equinix shares that the amount of minutes spent collaborating through video conferencing went up more than this percentage after deploying Zoom?
50%
80% of people want to work with cutting-edge technology is a selling point to which decision-making system?
What is the emotional system?
This is the handling of what objection: Microsoft is primarily focused on enterprise security, hardware, and Azure. So while the meeting solution is included, Microsoft isn't inherently a UC company. That's why they've only been able to develop Teams for small, internal use cases.
How do you handle the objection 'it's free
What is the minimum Microsoft tier needed to add-on Microsoft cloud PBX
E3
What is the maximum number of participants in a Teams video meeting?
250
Though Teams touts that they're more secure than their competitors, what is at lease 1 of the main 3 Video Conferencing security features Zoom offers that Microsoft does not.
What is removing participants from meetings, restricting public domains, and restricting participant from joining a public meeting?
According to Frost & Sullivan survey, this percent of people say technology influences their job choice among similar offers.
What is 91%
This is the recommended handling of what objection: Microsoft has some great high-level management features and if you pay for it, you have access to a Technical Account Manager. But the we often see that customers are waiting days, not hours for resolutions.
Zoom's service is truly white glove, with response SLAs in hours. Zoom also offers far more comprehensive call quality and meeting dashboards, allowing you to self-service before issues even need to be escalated to support.
"It's way easier to manage a tool that's already part of the Microsoft product suite you're already managing."