Qualities of a HC Worker
All clinical uniforms should include:
a name badge
Mrs. Carter must pay $15 each time she visits her physician. This payment is called a (an):
co-payment
What form of non-verbal communication would convey caring to a patient?
Gently touching the patient's arm
In primitive times, insanity, epilepsy, and headaches were treated with trephining, which might lead someone to remark:
"You have a hole in your head."
How should females sit when on a stage in front of an audience?
With feet crossed at the ankles.
What characteristics of personal appearance can be used to create a positive first impression?
Well groomed appearance
Regarding drug and alcohol use, it is TRUE that:
Most health care facilities are "smoke-free."
All members of the health care team work together to:
serve the patient's needs
What event marked the beginning of the Dark Ages when the study of scientific-based medicine stopped?
The fall of the Roman Empire
Time management strategies focus on:
Making the most of the time you have.
An elderly patient is loud, demanding, impatient and critical. The patient's son asks "Is my mother causing you trouble?" You respond by saying "Your mother speaks her mind and knows what she wants." Your response is an example of what personal characteristic?
tact
The receptionist, physician, nurse and office manager are all part of what health care team?
medical office team
A democratic leader is often described as a:
good listener OR someone who shares the decision making process.
In what century were antibiotics first developed?
20th
The best way to make goals seem real and attainable is to:
Write goals down.
HIPAA standards relate to:
Respect for the private information in medical records.
Worker's compensation is administered by the:
state
A health care worker who demonstrates self- motivation would:
Figure out what needs to be done and go ahead and do it.
Using knowledge obtained from the Greeks, what did the Romans develop to prevent disease?
Sanitation system
What is the FIRST thing a person should do if he/she wants to use the problem-solving method to solve a problem?
Gather information or data
Janice sends an e-mail to Jack, asking him if he can come to work early. Jack replies that he will. Using the communication model, Jack is the:
Receiver
What agency would respond when there is an outbreak of West Nile Virus in North Carolina?
The CDC
Jarvis is a dentist who is very demanding with his staff. He always tells them what to do, when to do it, and ignores their suggestions. Jarvis could be described as a:
Autocratic leader.
What plan was passed by the government in the 20th century to assure that everyone has access to quality health care?
Medicare and Medicaid Act
Jerry created a time management plan and increased his housework productivity. This means he:
Completed more tasks in the same amount of time.