Show:
Soft Skills
Fees and Services
Tools and Systems
Packages and Premiums
MISC
100
The customer's WIN's.
What are the customer's wants, interests and needs?
100
The cost for the protection plan.
What is 9.99 for Priv/Bus and 14.99 for Pub?
100
The system we use to document on every call.
What is Salesforce?
100
The packages that all viewing segments can purchase.
What are Commercial Basic and Business Information?
100
The terms for the referral credit.
What is $10.00 a month for 10 month, for both parties?
200
The 3 step process for overcoming customer objections.
What is AIM (Acknowledge, Inform, Move On)?
200
The fee for paying late.
What is $5.00?
200
The system that is used to create equipment orders.
What is OMS?
200
The two options for adult programming on the commercial side.
What are Huslter Tv and Playboy?
200
24 months.
What is the length of the average Commercial Agreement?
300
The words that are represented in F.B.B..
What are Feature, Bridge and Benefit?
300
The fee for signing up with auto-bill pay.
What is $0?
300
The "F" key in STMS where you can locate G2G and Heart Score.
What is F7 (commercial attributes)?
300
The packages that include RSN fees.
What are Business Choice, Commercial Choice Plus, and Commercial Xtra pack?
300
The difference between Business and Private outlet fees.
What is Business viewing is tiered (2-9=$6, 10-21=3 and 22+=1) and private is not (always $6 after the first)?
400
An FBB statement for the NFL Sunday ticket.
What is (insert)?
400
The cost for HD access (after the first 3 months).
What is 15.00 for Priv/Bus and $25.00 for Pub?
400
The packages that include the NFL Network.
What are Business Choice, Commercial Choice, Commercial Choice Plus, Commercial Extra Pack and Sports Choice?
400
THE DAILY DOUBLE!
The seven sections of the customer life cycle.
400
The Credit check credit.
What is $5 a month for 60 months while account is in good standing?
500
The process steps for LEARN.
What is Listen, Excitement, Acknowledge, Relay/Relate and Needs Assessment?
500
The shipping and handling change.
What is $19.95?
500
The one "ACT of GOD" that the protection plan covers.
What is lighting stike surges?
500
The term that is used to tell that a channel comes in both HD and SD feeds.
What is Simulcast?
500
The 6 parts of the service path.
What is (see sheet)?