HEFPA
HEFPA provides protection for this type of consumers only.
What is Residential consumers only?
A digital note taking application that allows you to capture, organize, and share your notes across multiple devices.
What is Microsoft OneNote?
5 Service Territories Central Hudson serves
What is
Catskill
Kingston
Poughkeepsie
Fishkill
Newburgh
Field Representative that uses a handheld processor to record the index on each meter monthly.
What is a Meter Reader?
Front end of SAP that CSRs use to interact with customers.
What is C4C?
Four pieces of information are required to deem an oral application complete.
What is:
Name
Previous Address
Telephone#
Address
The definition of QTIP.
What is Quit Taking it Personally?
The highest line up on a utility pole is usually this.
What is the electric power line?
A CSR that sits with a new trainee one on one and takes phone calls.
What is a peer mentor?
Software used to submit time off requests.
What is Teleopti?
11.12 (b) Two reasons why Central Hudson would require a deposit for a Residential Customer.
What is Customer is seasonal/short term.
Customer is delinquent (poor payment history).
Customer was disconnected/terminated for non-payment within the past 6 months
The phone number you call prior to digging around gas lines.
What is 811?
A form of energy that starts with atoms and is measured in kWh.
What is Electricity?
Crew that handles the installation and repair of gas lines.
What is the Gas Crew?
Application used to respond to call outs and/or check your schedule.
What is Arcos?
The State Agency that enforces HEFPA.
What is the Public Service Commission (PSC)?
In C4C, used to search the entire SAP database.
What is the Enterprise Search?
(Grand Master Search)
A chemical odorant added to natural gas to help make gas leaks easier to notice.
What is Mercaptan?
Crew that handles basic repair and maintenance of wires, poles, transformers, street and area lights.
What is a Line Crew?
As an Essential worker, this item allows you to travel to and from work during a state of emergency.
What is your Central Hudson ID Badge?
In Section 11.5 (b)(1), these household requirements must be met in order to entitle a household to certain protocols before terminating, disconnecting, suspending or refusing to restore service.
What is "the household must have a blind, disabled, or person over 62 in the home and ALL other members of the household must be either blind, disabled, over 62 or under 18?"
The phone number you call when running late or calling out sick.
What is 845-790-1897?
Central Hudson serves approximately _____ electric customers and ______ natural gas customers.
What is 315,000 electric and 90,000 gas?
Individual responsible for Commercial Representative in their district.
What is a Service Supervisor?
Where you are expected to sign in at the start of your shift and sign out at the end of your shift.
What is Agent Portal/ Openscape?