customer service
what is a try me service
oil change
these vehicles have an oil leak that is found in practically all makes and models with this engine.
mopar 3.6
why do we perform a brake bleed?
to remove air from the system
to remove copper from the system
if an ac system while running rear s 25 lbs on the low side and 190 lbs on the high side what does this mean?
the freon is low.
what does a shock or strut do?
keeps the tire on the ground.
what should we do when we see a customer pull behind the bay?
greet them and offer to move their car while they go inside to get written up.
this alignment requires cam nuts to be installed in the lower control arm.
ford f150
which wheel do you bleed first?
rear furthest from the master cylinder.
what is the difference between dot 3 brake fluid and dot 4 brake fluid?
dot 4 brake fluid has a much higher boiling point than dot 3 brake fluid
how do the shocks and struts prolong the life of brakes?
it keeps the nose of the vehicle from driving down causing excess momentum.
what should we do if a customer comes in with a complaint after the repair?
we do not assume they are wrong and pull it in to find the reason the failure occurred with a smile.
electric or hybrid electric cars.
what is the part called that spreads the shoes apart in a rear drum braking system?
self adjuster
if a car overheats at idle but not while driving what is one of the possible causes?
plugged radiator, water pump is no longer pumping cooling rapidly enough, radiator fans are not coming on.
how many times does a shock or struts gas piston travel in one mile?
a)1750
b)1200
c)1888
d)800
a) 1750 in one mile
in 50k miles 87.5 million times
in 100k 175 millions times
why do customers decide not to go back to a service center?
they got bad service or were not happy with the repair.
what vehicle has a major problem with supplying vacuum to the brake booster?
Chevrolet Silverado or any gm vehicle with the 5.3
what is the normal braking temperature?
a) 286 degrees
b)392 degrees
c)980 degrees
d)1000 degrees
b) 392 degrees is the normal temperature brakes will operate at, although on track days brakes can reach temperatures of 1000 plus degrees
how does a bad oxygen sensor negatively affect the fuel system on a vehicle?
if it reads the incorrect readings through the converter it will tell the car to use more fuel to compensate causing more damage.
what are the three components of safely stopping the vehicle?
shocks/struts, tires, and brakes
what are the three things that will always cause a customer complaint during an oil change?
no oil sticker, did not reset the oil change light, and did not top off washer fluid. also accept did not air tires or rotate tires
what is the number one most sold vehicle in America?
F-series pick up trucks
why do vehicles shake when breaking? This is a trick question, and the answer is not that the rotors are warped. The answer does include the rotors.
as the brake pads wear down they transfer materials onto the rotors causing high and low spots which can cause the wheel to shake when braking.
average test for compression results?
100 psi with no more than 10 percent difference between cylinders
what is the proper name for a bump stop?
jounce bumpers