Communication Skills
What are the two types of basic communication?
Verbal and nonverbal
Acting in a hostile manner that may infringe on other people's rights.
aggressiveness
How can aggression affect conflict resolution?
It can lead to violence
What is an open-ended question?
A question that cannot be answered with a simple yes or no.
Peer pressure can also be used in a ________ way.
Positive
What is verbal communication?
Communication that uses words and voice inflections (tone)
Accepting things without resistance or objection
What is negotiation?
People in conflict work together to come up with a solution in which they both get what they want.
What are two ways to get over shyness?
starting with easier situations.
Learn to act
develop scripts
practice skills
Be persistent
What is group pressure?
When in a group of people it can be difficult to stand up for what we believe in.
What is non verbal communication?
communication that uses no words, only body language and facial expressions.
Assertiveness involves both ______ and _______ behavior.
Verbal; nonverbal
What is compromise?
when each person in a conflict gives up something to gain something they want.
What are 3 ways to keep a conversation going?
Ask questions, tell a personal story, get the other person talking about themselves, express an interest in another persons interests, be enthusiastic and positive, smile, use active listening skills
What are 2 persuasive tactics?
Flattery, Logical reasoning, presenting facts, appeal to authority, promise of popularity, promise of reward or punishment, persistence, guilt
What are the 2 components for effective communication?
Sending and receiving skills
Calmly but firmly standing up for your rights or expressing your thoughts and feelings without hurting others.
Assertiveness
How can passivity affect conflict resolution?
Can lead to not getting what we want and end up feeling bad about ourselves.
What are 3 tips for ending a conversation?
Make the ending smooth and natural, try to find a natural place to stop (don't cut the other person off), use nonverbal cues, etc.
What is one of the questions you can ask yourself when someone is trying to persuade you?
Why is the person trying to persuade me?
What would the person get out of making me do what they ask?
What would I get out of agreeing?
Is what they are asking consistent with what is important to me?
How credible is any factual or scientific appeal being used?
What are the 4 skills for avoiding misunderstandings?
1. send same message verbally and nonverbally
2. Be specific
3. ask questions
4. paraphrase
What are 5 advantages for assertiveness?
likelihood for getting what you want. Personal satisfaction. Increased self-esteem. Increased sense of control over your life. Less anxiety from interpersonal conflict. Decreased chance of being used by others. Respect from others.
What does it mean to resolve conflict?
standing up for ourselves and getting at least some of what we want without ignoring other people's rights.
What are the 4 tips for initiating contacts with others?
1. Say hello and smile
2. Ask a question.
3. Give compliments
4. Offer help
What are 4 ways to say no?
Simple no, Tell it like it is, give an excuse, the big stall, change the subject, broken record, walk away, the cold shoulder, avoid the situation.