Vacuums
Name two different attachments that come with a vacuum cleaner.
Crevice tool, turbo brush, pet hair brush, hose, wand
How many digits does a serial number have?
15 - 22
What are 2 ways we can confirm the store where a customer purchased the unit, without the place of purchase on display?
Item number & Store Number
What component of an ac is responsible for creating the cool air that blows out of the front of the air conditioner?
The evaporator
What two things do we use to validate warranty?
Receipt and serial number
Name 3 models of vacuums we cover
Any Eureka upright, stick, canister, robo, or cordless
What is the manufacturing date of the below serial number?
UW702428102361
28th week of 2024
Monday, July 8 to Sunday, July 14.
Why is the date of purchase important to locate on the purchase receipt?
To validate warranty
Name 3 reasons an ac won't power on
It's not plugged in
The voltage of the outlet is not large enough to sustain the unit
The outlet does not have any power
What are the 3 warranty steps available to the customers?
Service, Exchange and Refund
What is the first warranty step for vacuum cleaners
Exchange (Meco) - Refund is also acceptable.
What is the manufacturing date of the serial number below?
EB00511390214B10111356
Nov, 10th 2014
10/11/14
What kind of receipts we do not accept?
Receipts from stores that are not an authorized retailer (ebay) and edited receipts
Name 4 types of air conditioners
portable, window, wall, ptac, hvac
When do we provide service?
For any large appliance that is within the warranty period or grace period provided
What is the common issue for vacuums and mention 3 troubleshooting questions for that issue
No suction
Is the belt broken
Is the vacuum clean
Any kinks or clogs in hose
Read the below serial number
341C7228101142202U0669
04/22/2021
April 22nd 2021
What are the 5 key components of a receipt we use as a guide to validate it?
Date of purchase, place of purchase, break down of bill (order summary), order total, unit name/price
What is the first warranty step taken for a portable ac?
Exchange (depending on the store)
What warranty step do we take for air conditioners first?
Service depending on the size
Name 3 different types of vacuums
robo, stick, canister, upright, cordless
What is 2 importance of a serial number?
A serial number is unique to each product. It is use to identify that product and validate warranty
What are we to do for written receipts?
Call store to verify purchase and validity of the receipt.
List the step by step process of how an air conditioner works
The unit pulls in the hot humid air
Passes over the condenser that changes the hot humid air to liquid
The liquid passes through the expansion valve
which runs through the evaporator
The evaporator changes the water from liquid to cool gas
That blows out of the front of the air conditioner
What does SDAs mean and list 3 types?
Small Domestic Appliances
Blender, toaster oven, rice cooker, air fryer