Warranty
What is warranty?
A written guarantee, issued to the purchaser of an article by its manufacturer.
When do we use Product Liability?
Is used for Liability Claims, Legal Issues
What is the name of the site used to store customer data?
Answer: Call Expert
When was Midea founded?
Founded in 1968 in Guangdong
What are the 2 type of case that can be created in Call Expert
Standard and Quick
What does warranty cover?
Manufacturing defects.
Non-Consumable Parts
Missing Parts
When do we use Parts Management
Use for Parts Related Inquiries (Compatible Parts)
What is the sites used to order parts?
Encompass and Call expect
How many subsidiaries does Midea have?
Midea has over 200 subsidiaries with operations in over 150 countries.
What is and when do we use a SR case
Safety Related Cases are cases in which the product has had the potential of seriously harming the customer. Such as fire, smoke and sparking
What all is need for a valid receipt
Date of Purchase, Taxes, Unit Name, Place of purchase, Order Total.
When do we use Executive Office?
For any legal issues such as lawsuits or BBB complain
What all is needed to create a quick case
Phone Number.
Model Number.
Inquiry/Notes (Reason for the call).
What Does Midea Cover
Air Conditioner
Refrigerator
Dehumidifier
Vacuum
Microwave
Dishwasher
Laundry Units
Heaters
Range Stove
SDA's
Where can various user guides be found?
Online (google), TSP, Share drive
What does warranty not cover?
Shipping damage, Accidental, Food loss, consumer dissatisfaction, natural disaster, negligence.
When do you use User Manuals?
Use when the customer requests a hard copy of the user manual Call
When do we use Servicer Proximity
to locate a servicer in call Expert
What brands do we cover?
Toshiba, Hamilton Beach, Comfee, Black + Decker, Oster, Kenmore, Frigidaire, Kool King, Eureka, Omni Max, Master Chef, Pelonis
What is the Date of manufacturing for SN:3419273820791271320009
January 27, 2019
Base on the Warranty fulfilment guide what is the first step taken for a refrigerator 7.0 cubic feet.
Refund
When do we use Center Management (CCM)
To claim reimbursement for any food loss or laundry
What is TSP?
TSP is short for Technical Support Platform, which is a unified after-sale service platform which organize master data and technical documents of products and spare parts together
What is Mideas' customer care number?
1-866-646-4332
What is the Date of manufacturing for SN:UC752025000197
June 15, 2020 - June 21, 2020