Service Areas
When there is an integration issue or underlying issue in your Salesforce environment.
What is a Fixer Upper?
Our Health Insurance Client is currently looking to add on a feature to their existing SalesForce platform but are having issues with their resource strategy (consulting vs internal) – what service line would be most applicable to help?
What is Niche Consulting/Ambassador Program?
Acquired by Salesforce, this product offers Business Intelligence and Data solutions?
What is Analytics? (Tableau)
Salesforce is a software as a service? A platform as a service? Both?
What is Both?
This Brooksource Service Offering was utilized by Blue Cross Blue Shield when placing consultants in 2019.
What is Elevate?
When a Solution Architect is proactively determining performance or how to scale/optimize your environment.
What is a Health Check?
Our Fortune 500 Banking client is experiencing a significant amount of technical debt and does not have the knowledge internally to resolve these issues – what skillset would provide the most value here?
What is a Solution Architect?
Brooksource AE's use this Salesforce product daily to organize and focus customer engagement activity
What is Sales (JobScience/Lightning)
Salesforce has acquired this many companies to-date.
What is 66? (Most recently Slack)
In 2019, Brooksource placed this many consultants at Blue Cross Blue Shield when providing associate-level solutions
What is 32?
When you decide to leverage new Salesforce products in your current environment
What is an Add On Implementation?
Our fortune 50 telecom client is looking for a partner to help with future state resource planning and shifting the existing culture of the organization because of poor user adoption and general lack of support from Salesforce – what service area in SalesForce are they most likely in?
What is Maintenance?
This product is the closest thing to "Consulting Services" that Salesforce has to offer.
What is Success?
This is Salesforce's largest competitor.
What is Microsoft Dynamic 365?
Our solution allowed BCBS to move towards this kind of "model" (ie. They are assembling solutions that exist on the marketplace, not building them from scratch)
What is Assembler Model?
When Administrators or developers are managing/updating user permissions
What is Maintenance?
Architects, ETL and Application Developers, Testers, DevOps Engineers and Trainers can all be utilized in what Salesforce Environment?
What is Add-On Implementation?
This Salesforce product mimics the function of Brooksource's Litmos.
This is an innovation that Salesforce will be releasing this summer?
What is Content Searcher/Einstein Search/Salesforce Learning Paths/Workforce Engagement/Employee Concierge?
In July 2019, we placed a second group of seven consultants. One of those groups was comprised of three scrum masters.
What is Agile Center of Excellence
When you're looking to improve the ROI of Salesforce investment.
What is a Health Check?
One of the 5 Service Areas in a SalesForce Environment is incorrect – which is it? Maintenance, Add On-Implementation, Health Check, Fixer Upper or De-Commission?
What is De-Commission?
This is the only Salesforce product on top of which new products can be created and shared?
What is Platform?
This Salesforce product that automates tasks and provides suggested next actions.
What is Einstein AI?
Three Developers were placed on the Services Integration team during the initial program launch. This software makes it possible to connect applications, data and devices.
What is Mulesoft Developers?