Show:
Listening
Communications
We still listening
Trust me
Is it or is it not
100

Which of the following is NOT included in the listening process? 

  • Hearing Hearing 
  • Speaking 
  •  Understanding Understanding
  • Focusing

Speaking

100

Which of the following is NOT a part of verbal communication? 

sound 

words 

speaking

body language

body language

100

Which of the following personal characteristics can be categorized as a secondary dimension? 

  • Gender
  • Education
  • Race
  • Age

Education

100

Discrimination in the workplace refers to an employer’s unfair treatment of employees or job applicants on the basis of specific characteristics. 


true                                                 false

true

100

Which of the following is NOT a field of external communication? 

  • Public relations 
  •  Media relations
  • Advertising 
  • Interviews

Interviews

200

Which of the following occurs when the receiver listens only to the content and not the feeling of the message?

  • Appreciative listening
  • Deliberative listening
  • Full listening 
  •  Evaluative listening 

Deliberate listening

200

Which of the following presentation types is used to get the audience to act or change a behavior or belief and has emotional appeal? 

  • Motivational
  • Informative 
  • Generic 
  •  Forum

Motivational

200

Question

Which of the following can be defined as analysis, evaluation or judgment?

  • Criticism 
  • Motivation 
  •  Etiquette  
  •  Behavior

criticism

200

James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.

age

200

Which of the following is NOT a skill needed in public relations

  •  Writing 
  •  Selling  
  • Researching 
  • Planning

 

selling

300

Which of the following involves the listener paying close attention to what is being said in order to fully understand the message? 

  • Appreciative listening
  • Evaluative listening
  • Full listening
  •  Deliberative listening

Full listening

300

Which of the following presentation types would be best for presenting specific information about a product, procedure or set of rules and regulations? 

informative

persuasive

forum   

generic

Informative

300

In professional communication a ________ is best for a short message.

memo

300

Which of the following is NOT a part of a report?

  • Terms of reference 
  • Conclusions
  •  Introduction 
  • Findings

terms of reference

300

Which term is NOT part of the 4 Ps of marketing? 

  • Product Product 
  • Price Price 
  • Promotion Promotion 
  •  Publication

publication

400

Question

Which of the following is a formal meeting where a person is asked to communicate their skills and interests?

  • Interview 
  •  Presentation  
  •  Visual report  
  •  Evaluation report

Interview

400

Which of the following scholars suggested individual characteristics can be divided into primary and secondary dimensions? 

  • Amy Heuman
  • Brenda Allen
  • Patricia Hill Collins
  • Mark Orbe

Mark Orbe

400

_________ listening can also be called pseudo listening.

  • Deep 
  • Partial 
  • False 
  • Evaluative

false

400

Which of the following statements describes a conflict management style? 

  • Ability to perform an action or the possession of control or influence over others
  • Individual’s preferred way to respond to conflict 
  •  Belief in someone's ability and reliability 
  •  Set of characteristics and qualities which distinguish an individual 
  • Ability to perform an action or the possession of control or influence over others
400

Which of the following is the most effective management style in most conflicts? 

  • Collaborative 
  • . Compromising. 
  • Avoidance 

collaborative

500

Which of the following presentation types is used to convince an audience to accept a proposal? 

  • Persuasive 
  • Informative 
  •  Generic
  •  Forum

Persuasive

500

Which of the following can be defined as generally accepted behavior required in social relations? 

actions                                    etiquette

traditions                                  body language

etiquette

500

Which type of listening should be used when listening to a poem? 

  • Empathetic . 
  • Evaluative 
  •  Deep  
  •  Appreciative

appreciative

500

Which of the following is a relationship factor which contributes to conflicts? 

  • lack of trust 
  •  Lack of consistency  
  • Lack of a management plan
  •  Lack of communication skills

lack of trust

500

Which of the following conflict factors involves the physical environment which individuals are exposed? 

  •  Situational factor 
  • Personal factor
  • Perception factor
  •  Relationship factor

situational factor