Intro to Management
This term describes accomplishing tasks that help fulfill organizational objectives.
What is effectiveness?
These include the external trends and events—such as the economy and technology—that affect all organizations in an industry.
What is the general environment?
In this response to social responsiveness, a company admits responsibility for a problem but does less than what society expects.
What is the defensive strategy?
This a term for short-term goals.
What are proximal goals?
This historical shift from family farms to factories created the need for professional managers to coordinate large groups of people.
What is the Industrial Revolution?
These managers are responsible for the overall direction of the organization and must think about the future 3 to 5 years out.
Who are top managers?
This level of organizational culture relates to how decisions are made and explained.
What is Level 2 (what is heard)?
For most organizations, the media would be ______ stakeholders.
What is secondary stakeholder?
This is a process where managers and employees discuss and select goals, develop plans, and meet to review progress.
Max Weber proposed this type of management, characterized by a clear hierarchy, formal rules, and impersonal decision-making.
What is bureaucracy?
Mintzberg identified these three sub-roles under the "Informational" category: Monitor, Disseminator, and this one.
What is Spokesperson?
This involves searching for important events and issues that might affect an organization.
What is environmental scanning?
You are in a group discussion and several people are "hogging" the discussion--they are vocal, while most people are not.
What is minority domination?
Middle managers are most often focused on which type of plans and over what time frame?
What are tactical plans (six months to two years)/
Unlike most people who believed conflict is bad, this theorist thought it should embraced rather than avoided.
Who is Mary Parker Follett?
While technical skills are most important for team leaders, this skill—the ability to work well with others—is equally important at all levels of management.
What are human skills?
This is a businesses' reason for existing. (Coca-Cola's is this: "Refresh the world, Make a difference"
What is a company mission?
During this phase if team development, team members settle into their roles as team members.
What is norming?
This is a tool that helps evaluate and compare multiple options by scoring them against a set of criteria.
What is a decision matrix?
This approach to management uses a quantitative or mathematical approach to find ways to increase productivity, improve quality or reduce costs.
What is operations management?
Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom is which function of management?
What is organizing?
List at least three aspects of the specific environment.
What are (suppliers, competitors, customers/clients, advocacy groups, industry regulation)?
This ethical principle holds that you should never do anything you would not want reported on TV.
What is personal virtue?
This method allows people to write down ideas independently, then have them shared without their names attached.
This approach to management maintains that effective management depends on the problems or situations a manager is facing.
What is contingency management?