Medical Assisting & Careers
This organization accredits private postsecondary programs that prepare students for medical assisting.
Answer: What is ABHES (Accrediting Bureau of Health Education Schools)?
Rationale: ABHES accredits private postsecondary institutions and programs that prepare individuals for entry into the medical assisting profession.
This federal law protects patients' protected health information, or PHI.
Answer: What is HIPAA?
Rationale: PHI is protected by HIPAA and that, generally, it cannot be disclosed without the patient's written permission.
This electronic record is owned and maintained by the patient.
Answer: What is a PHR (Personal Health Record)?
Rationale: PHR is the electronic version of the patient's comprehensive medical history and lifelong health that is collected and maintained by the patient.
When a medical assistant doesn't invade a patient's personal space, this is demonstrated.
Answer: What is respect for the patient's feelings and privacy?
Rationale: By not intruding on a patient's personal space, the medical assistant shows respect for the patient's feelings of privacy.
People who routinely use this management technique tend to be high achievers.
Answer: What is time management?
Rationale: People who routinely use time-management techniques are generally the highest achievers both personally and professionally.
Medical assistants must earn these units periodically to maintain certain certifications.
Answer: What are continuing education units (CEUs)?
Rationale: Once a medical assistant obtains certification, they are required to obtain a specific number of continuing education units yearly to maintain the certification credential.
A crime punishable by a fine or imprisonment of one year or less is called this.
Answer: What is a misdemeanor?
Rationale: A misdemeanor is a crime punishable by a fine or imprisonment in a facility other than a federal prison for one year or less.
EHR software can be modified to fit a particular medical specialty using this feature.
Answer: What is customization?
Rationale: EHR software programs can be customized to suit a specific specialty and style of a medical office.
A telephone message that is organized and logical demonstrates this quality.
Answer: What is cohesiveness?
Rationale: A telephone message that is organized and logical demonstrates cohesiveness.
Organizing tasks according to urgency demonstrates this professional behavior.
Answer: What is prioritizing?
Rationale: When a medical assistant organizes tasks on a very busy day, the professional behavior being demonstrated is prioritizing. It also identifies prioritizing and time management as major aspects of organization.
Membership in this type of association provides networking and continuing education opportunities.
Answer: What is a professional association?
Rationale: Membership in a professional association, such as AAMA or AMT, provides opportunities to become involved in issues related to the field and offers continuing education. Benefits include continuing education and job networking opportunities.
This process uses a person outside the court system to hear and decide a dispute.
Answer: What is arbitration?
Rationale: Arbitration is a process in which opposing sides choose a person outside the court system, often someone with special knowledge of the field, to hear and decide a dispute.
The filing method that places the newest documents on top is called this.
Answer: What is reverse chronological filing?
Rationale: The method of organizing a medical record that places the most recent documents on top of documents with earlier dates is called reverse chronological.
In professional correspondence, this voice should generally be used.
Answer: What is the active voice?
Rationale: Effective professional correspondence should use clear and concise language and the active voice. It also states that business letters should be in the active voice unless conveying negative news.
A medical assistant who can adapt to this will remain in high demand as healthcare changes.
Answer: What is change?
Rationale: Healthcare is changing rapidly and that medical assistants who can adapt to change and continually increase their knowledge will be in high demand.
These healthcare professionals have a 4-year degree and may specialize in blood banking, microbiology, or chemistry.
Answer: What are medical laboratory scientists?
Rationale: medical laboratory scientists may specialize in blood banking, microbiology, and chemistry and have a four-year degree.
This federal law prohibits financial incentives for healthcare referrals.
Answer: What is the Federal Anti-Kickback Law?
Rationale: Giving financial incentives to healthcare professionals for referring patients or recommending services/products is prohibited by the Federal Anti-Kickback Law.
This report helps identify patients or insurance companies with overdue balances.
Answer: What is an aging report?
Rationale: Patient and insurance carrier aging reports can be generated to determine who is or isn't paying office claims and statements promptly.
When a patient is angry on the phone, the medical assistant's first priority is to do this.
Answer: What is stay calm and try to de-escalate the caller?
Rationale: The immediate priority is to remain calm and try to de-escalate or pacify the caller.
This is the stage of burnout in which a person realizes their initial expectations were unrealistic.
Answer: What is the awakening phase?
Rationale: During the awakening phase, a person realizes that their initial expectations were unrealistic and that the job is not perfect.
This organization offers multiple healthcare credentials, making continuing education easier for someone with several certifications.
Answer: What is the National Association for Health Professionals (NAHP)?
Rationale: The NAHP offers multiple credentials and that having multiple credentials with one agency makes maintaining continuing education easier.
The ethical principle that includes using appropriate treatment, avoiding harm, and protecting patient confidentiality is associated with this oath.
Answer: What is the Hippocratic Oath?
Rationale: Using the treatment believed to be best for the patient, refraining from harmful actions, and keeping private information confidential are among the promises of the Hippocratic Oath.
One major disadvantage of electronic scheduling occurs when this happens to the computer system.
Answer: What is a computer/system outage?
Rationale: If the computer is down, the day's schedule cannot be accessed and appointments cannot be made. This is identified as a disadvantage of electronic schedulers.
Saying “And then…” during a patient interview provides the patient with a general ________.
Answer: What are leads?
Rationale: Giving the patient general leads during an interview encourages the patient to continue. “And then…” is given as an example of a general lead.
Giving an unscheduled patient with chest pain priority over a routine appointment demonstrates this.
What is professional judgment?
Rationale: The medical assistant uses critical-thinking skills, or professional judgment, to evaluate the situation and determine that the patient with chest pain needs to be seen immediately.