What is a free app that allows customers to search locations that have DIRECTV seasonal sports programming.
100
A charge of $6.00 for the 2nd and every additional receiver.
What are the Outlet Fees for private viewing?
100
Two tools that are used to help customers make decisions about packaging and channels.
What are the package compare tool and the channel lineup?
100
24 months
What is the length of the typical Commercial agreement?
200
Questions that become progressively more specific to narrow down WIN's.
What is progressive discovery questioning?
200
A service that will record up to 400 hours of SD recording and 100 hours of HD recording.
What is HD DVR?
200
The outlet fees for the business viewing segment.
What is $6.00 for the 2nd - 9th, $3.00 for the 10th - 21st and $1.00 for the 22nd+ receivers?
200
The function button that gives heart score, EVO and G2G information in an account.
What is f7 in STMS?
200
An item that must be submitted for NFL Sunday ticket and MLB Extra Innings?
What is an FCO?
300
Wants, Interests, Needs
What are WIN's?
300
A channel that allows customers to see up to 8 stations of similar programming at one time.
What is a MIX channel?
300
The credit received after paying the $300 credit check deposit.
What is $5.00 a month for 60 months.
300
The RCC for paying with a credit card.
What is required anytime a customer pays with a new card?
300
Information that can be used to authorize an account.
What is different billing address, last four on card, access card number, last blled amount, etc...?
400
An FBB statement for MLB extra innings/MVP program.
What is DIRECTV's MLB extra innings enrolls you in our MVP program and this is great for you because you will receive $799 worth of FREE promotional materials!
400
The only 2 packages on the commercial care side that do not get National Geographic.
What are Business Information and Commercial basic?
400
The charge for HD access.
What is $15.00 for private/business viewing and $25.00 for public viewing?
400
The notation that would be used when a customer is offered an accepts a hardware G2G offer.
What is "YES: Hardware" in SalesForce?
400
The three packages that have RSN fees?
What are Commercial Xtra pack, Commercial choice plus and Business Choice?
500
The 5 parts of the LEARN process.
What is Listen, Excitement, Acknowledge, Relay/Relate, Needs assessment?
500
A baseball channel that can only be ordered a-la-carte by public viewing accounts, and is priced based on EVO and whether the business in "in-network".
What is YES Network?
500
The charge for shipping and handling.
What is $19.95?
500
Things that are not covered under the protection plan.
What are lost equipment, stolen equipment, acts of god, receiver changes, etc.
500
The name of the Yankee team memeber that Gertie chose during our activity yesterday.