ALL
What is the Suicide and Crisis Lifeline number?
988
Which medications do NOT go to e-fill?
Controlled Meds, and any changes to medications, any meds that need a PA
How often should insurances be run?
Medi-Cal has to be run every month, all other insurance has to be run within 30 days of the appointment
If you are filing for a leave of absence what is the department you contact?
LOA/Employee Central
If a patient is scheduled for an appointment at 3pm and shows up at 3:15pm do we still accommodate them?
Yes, we should see the patient even if they have to wait until all patients who have shown up on time are seen.
What does HIPAA stand for?
Bonus 100 points: What is HIPAA? Give an example of a HIPAA violation
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge.
You receive a message for a patient requesting antibiotics, what are your next steps?
(2 possible correct answers, need to get both)
Call the patient to get more information & Potentially send patient to RN for triage.
Do not send the message to the provider without all the information.
If a patient was seen in Ortho department for right foot pain on May 13th 2020 and they call our office to get a referral for left ankle pain, what are the next steps?
Provide the patient with the phone number for Ortho department to schedule an appointment, if they have been seen in that department within 3 years they can call and schedule a follow-up at any time, even if it's a new issue
Who releases you back to work if you are sick?
Employee Health Department
Where can we we park?
Employee parking
When searching for appointments how should we be searching for the next available appointment?
By First Available, this will avoid any scheduling errors.
You receive a message at 5:03pm in the back office pool that a patient is having left eye drooping, trouble speaking and disorientation. What do you do next?
Connect the patient with a RN for triage
IF no RN in office, call the patient, soft transfer to advise nurse/Team Health
Send example to Adrienne so she can report the call center error/report yourself
A patient comes in with Medicare insurance, they state they want to schedule a physical, what are your next steps?
Check if they have Medicare part B, if they do, check to see if they are due for a AWV. If they have a medicare advantage plan they need to contact their insurance to see if they will cover a regular physical and an AWV.
Where do we meet when we are evacuating the building?
Patient Parking area furthest wall of the parking lot, facing 29th street
What do we do if we accidently dial 911?
Stay on the line to inform them it was an accident, do not just hang up.
What times are the rounding periods?
What times are the clocking's rounded to?
:07, :23, :37, :53
Clocking's are rounded to the nearest 15-minute increments
What are the three patient identifiers?
Name, Assigned identification number (e.g., medical record number) & Date of birth
How do you know if a patient used the notable experience?
Check Notable Status
What is the first thing you should do when with a patient?
Greet patient with a smile (:
Can we eat at our desks?
No, we should eat in the designated break room on the 6th floor. Exception for clinicians who can eat in their offices.
When you notice something is scanned into a patients chart incorrectly or under the wrong patient what is the first step?
Submit an IVOS
When you fill out a cormorbity reporting who gets the fax confirmation for filing?
Sandy/Nanette, The binder is at Nanette's desk
List the type of Medicare and tell what each covers
Medicare part A, Medicare part B, Medicare part C. A- inpatient hospital, skilled nursing facility, home health, and hospice care. B- professional services services that are reasonable and medically necessary. C- private health insurance D- outpatient services
If a patient falls in the bathroom in the back office area and pulls the pull cord who should get up to assist?
Bonus 100 points: How do we retrieve the patient from the bathroom if they have fallen and pull the cord
Anyone who hears it alarm sound.
Bonus answer: Pinch the lock, pull out and turn the handle to gain access to the locked restroom.
Who SHOULD we schedule a Hospital Follow Up with?
MD's, and only APP's if MD okay's this.