Omni Channel
The proper time frame to complete click and collect orders.
What is 3 hours?
In this scenario the employee should move out of the way, be a good witness and report the incident immediately.
What is a grab and run?
Types of interactions you have with customers that can create a positive or negative affect.
What is elevate vs deflate?
Royal Bank of Canada on 1st ave.
Where we meet outside the mall in an emergency?
Department 31
What is the Collection department?
This method’s shipping cost is $30.
What is next day shipping?
An object that can be found on the LP awareness board and at the cash desk.
What is the emergency flip chart?
Speed, energy and optimism, representing a key part of our culture.
What is Jet Set?
Lifting with your knees instead of your back.
What is the safe lifting technique?
The tanning process for this full-grain Italian leather involves using dyes with mixed vegetables instead of chemicals.
What is Viola leather?
Customers using this payment method can only complete exchanges in store for merchandise or store credit, or be shipped back to the warehouse for a refund.
What is PayPal?
What are the most important steps to avoid shoplifting?
-Floor awareness
-Customer Service
-Recovery statements
-Be a good witness!!
What is the definition of Experience Michael?
‘An elevated experience that creates a genuine and lasting connection between the customer, the luxury of the brand, and the warm and welcoming environment.’
Where can flash lights be found around the store?
Cash wrap
Managers desk
Bathroom
The distance between the top of the bag and the top of the handle.
What is the drop?
Why can’t customers use debit on kors connect?
In case the customer needs to return the items by sending them back to the warehouse, we are unable to complete the refund onto a debit card.
What are the three reasons for inventory shrink and what is the corporate goal for results?
Internal theft
External theft
Paperwork Errors
.15
What are the 6 steps of Experience Michael?
Warm and welcoming environment
Initial approach
Ask listen respond
Be the expert
The close
Until next time
What steps do you take in the event of an accident?
Make sure they’re okay and call for help if necessary.
Get as much information as possible.
Report the incident and file an LPMS report.
There are 10 different handbag silhouettes, name 6
Clutch, grab bag, hobo shoulder, messenger, satchel, shoulder flap, shoulder tote, tote, east/west, North/south.
Name 5 ways you use Kors Connect.
What do you do in the case of an active shooter in the mall?
-Close the front gate if safe to do so.
-Get everyone in the back room including customers.
-Put new safety bar in place on the stockroom door.
-turn all phones on silent and call 911 if safe to do so
What are 5 KPI’s/results that can be affected by Experience Michael service?
Conversion
UPT
ADS
Traffic
Sales
What are 4 safety steps one must take while using a ladder?
Stable/level surface
3point touch at all times
Don’t step on top step
Ladder must be completely open
User must wear clean non slippery shoes
Never try to move the ladder while in use
There are 6 different non-leather materials used for our handbags, name 4.
Denim
Nylon
PVC
Canvas
Straw
Jacquard