Framing
This non-floater frame collection is super for canvas art
What is Super Canvas Woods?
I really thought this gold frame was going to look good for my painting, but it isn't working out.
Regular Return
C4-Cust didn't like finish/face of frame
The Very White Mat, sizes over 32" x 40"
What is PM8918?
p+phone number
How do we search for a customer by phone number in PICK?
45 days
What is our return policy period?
Frame collection with a size limitation of 42" x 42"
What is the Barnwood Frame Collection?
My order got here and the box had tape on it, and the frames all have scratches and chips on them.
NCR
D5 Damaged by Carrier
I'm not sure what my mat borders should be, what would you recommend?
What is two inches? (can also accept 2 1/2")
Screen with customer's billing address
What is RE4?
Made of 100% cotton core and free of lignin
What are acid free mats?
We don't do this for our custom wood frames, especially ornate ones, because it wastes material
What is pattern matching?
I ordered a brown frame, but the frame I got today is black! What happened?
NCR
S1 Sent Wrong Item
SMATS
What is the SKU for Decor Mat Samples?
What is the command to view a sub menu on PICK?
This code is used to place an order on hold so that an Advisor can make changes
What is the CARE code?
Ash, poplar, maple, upcycled wood fiber, or other wood from sustainably managed forests
What are wood frames made of?
My 16"x20" frame arrived last week, but I just realized the poster I'm framing is actually 18" x 24".
Regular Return
C2- Cust ordered wrong size frame
Artwork size 16"x20", mat borders 3"- what is the overall size of the mat?
Overall mat size 21 3/4" x 25 3/4"
RT0002
What is the Return Authorization Entry program in PICK?
RR2CNR
What is the sku for RR2 corner sample?
Metal frame collection that comes in vibrant colors such as fuchsia and tangerine.
What is the (metal) Fiesta Collection?
I love my wood frame, but I thought no assembly was required- why are the corners loose and coming apart?
NCR
P5- Corner Problems Assembled
45 degrees
What is the angle of the bevel cut on a mat?
Tracking number and weight of package can be found on this order screen.
What is RE5?
We have been donating these social distancing products to hospitals and healthcare organizations nationwide.
What are acrylic intubation boxes?