The typical location that a trash driver will offload their collected trash.
What is a landfill?
100
A process for when a container is blocked and the customer can't be reached.
What is HOC?
100
HOC
What is Haul or Call?
100
The new lead of the MI/IN/OH Residential and Commercial dispatchers.
Who is Brittany Nestor?
200
A service type in MAS screen 5 which shows up in the "Occurs" field as O or E.
What is EOW or Every Other Week?
200
The 3 standard sizes that a container can have casters.
What is a 2,3 and 4 yard container?
200
Entered to record customer interactions, send a request to another department for completion, or escalate a customer issue.
What is a case?
200
MPU
What is Missed Pick Up?
200
Is the president of a billion dollar trash company known as Waste Management.
Who is Jim Fish?
300
The container delivery company Chardon and Detroit sites use to deliver, swap and remove customer's containers.
Who is Otto?
300
The DOT terminology used to describe the pair of tires that turn the truck.
What are Steer Tires?
300
Is the process by which a driver safety checks and ensures their truck meets all DOT standards before they drive their truck on route.
What is a Pre-Trip?
300
TOPS
What is Time Off Planning Service?
300
Garrett Gould's boss.
Who is Denise Gretz?
400
The type of trash truck that uses a bucket to load the trash into the truck's hopper.
What is Front Load Residential truck?
400
Is the container size that equals 12 - 96 gallon containers.
What is a 6 yard container?
400
List of 10 standards to ensure all WM employees maintain the highest standard of safety for the trash industry.
What are Life Critical Rules?
400
DIS
What is Driver Identified Swap?
400
Is the MI/IN/OH dispatcher who won our safety phrase by writing "Working together today, for a safer tomorrow."
Who is Danielle Shorrock?
500
Is the current number of Commercial/ Residential/ Container Movement/ Routing/lead dispatchers in the Wixom Dispatch office. (not including RO)
What is 19?
500
Is the standard metric used to identify commercial missed services with a goal of less that 1%.
What is QOS or Quality of Service?
500
Is a business processes designed to quickly escalate Commercial and Rolloff customer complaints and/or emergencies for resolution to improve customer satisfaction and reduce customer defection.
What is a Code Red?
500
SDO
What is Service Delivery Optimization?
500
The first name of the janitor who maintains the WM Wixom office building.