Finance (Fin-ance?)
The increase in revenue generated by a retail chain's existing stores over a specific period, compared to the same period in the past.
What are Comparable Store Sales (Comp Sales)?
The average amount of money a customer spends in a single transaction. Calculated as (Total Sales / Number of Transactions).
What is Average Ticket or Average Transaction Value?
The final step of the delivery process, moving goods from a transportation hub or store to the customer's doorstep, which is often the most expensive
What is Last-Mile Delivery?
This ratio, calculated as (Gross Profit / Revenue), measures a company's profitability after accounting for the cost of goods sold.
What is Gross Margin?
This metric evaluates the profitability of inventory by measuring the gross margin return on every dollar invested. (Gross Margin / Average Inventory
What is GMROI (Gross Margin Return on Inventory)?
A delivery service for large items that includes bringing the product into the customer's home, unpacking it, and removing debris.
What is White-Glove Service?
This measures a company's operational efficiency and profitability, calculated as (Net Operating Profit After Tax / Invested Capital).
What is Return on Invested Capital (ROIC)?
A situation where the inventory system shows stock is available, but the product is not physically on the shelf for a customer to buy.
What is Phantom Inventory?
This metric, calculated as (% Promoters - % Detractors), measures customer loyalty and satisfaction with a service.
What is Net Promoter Score (NPS)?
A comprehensive framework that breaks down Return on Equity into three components: Profitability, Asset Efficiency, and Financial Leverage.
What is the DuPont Analysis?
This corporate profitability metric measures efficiency at allocating capital to profitable investments
What is ROIC ? (Return on invested Capital)
A delivery model that uses a network of independent, gig-economy drivers to deliver packages to customers' homes (e.g., Roadie).
What is Crowdsourced Delivery?