Workplace Violence

We

100

Define workplace violence.

Any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site.

200

What is the number 1 cause of workplace fatalities?

Motor Vehicle Accidents

300

What percentage of nurses experience work place violence?

a. 86%

b. 50%

c. 65%

d. 30%

b

400

Name 2 ways to respond to workplace violence.

Try to catch early.

Clarify the issue.

Give facts.

Listen.

Will

100

Identify two types of work place violence.

Criminal Intent

Worker/Client

Worker/Worker

Worker/Personal Relationship

200

Which of the following are examples of types of workplace violence? (Select all that apply)

a. A bank robber shoots at a bank teller.

b. A mother yells at her child in Walmart.

c. A preceptor insults a new nurse in front of her patients.

d. A passenger yells at a cab driver.

e. A wife slaps her husband at a coworker's barbecue.

a, c, & d

300

Name 2 strategies for coping with workplace violence.

Counseling

Critical Incident Stress Debriefing

400

Someone on your team may share an experience where they encountered work place violence and how they dealt with it.

Double Points!

Become

100

List 2 ways to prevent workplace violence

Zero tolerance

Identifying risk factors

Violence Prevention Programs

Increased Security

Promote Respect

200

What is unit in the hospital is most at risk for workplace violence?

Emergency Department

300

Name 4 risk factors of workplace violence.

working alone or in small numbers

working late or early hours

working with money

extensive public interaction

working in high crime areas

delivering passengers, services or goods

working in high stress environment

400

Name 2 other hospital units that are high risk for workplace violence.

Labor and Delivery

Mother/Baby

Behavioral Health

Awesome

100

State 2 places where you can report workplace violence.

OSHA

Human Resources

200

Identify the three early warning signs of workplace violence.

Confusion

Frustration

Blame

300

Identify the 2 late warning signs of workplace violence.

Anger

Hostility

400

Identify 3 signs that a person is in the stage of anger.

pounding fists

shouting

pointing fingers

argumentative

Nurses

100

List 2 groups at risk for workplace violence.

People who exchange money

People who deliver goods/services

People who work late night or early morning hours

People who have extensive contact with the public

Health care workers

200

The wife of a patient is asked by her husband to leave the room while he talks to the doctor. What signs of the stage of frustration will the nurse most likely see?

a. The wife is leans against the wall and checks her phone.

b. The wife frequently glances at her watch and taps her foot.

c. The wife leaves to floor to get some food.

d. The wife yells at her husband, "I am staying!"

b

300

The nurse closely observes the client who has been displaying aggressive behavior. The nurse observes that the client’s anger is escalating. Which approach is least helpful for the client at this time?

a. Acknowledge the client’s behavior

b. Maintain a safe distance from the client

c. Assist the client to an area that is quiet

d. Initiate confinement measures

d

400

Place the following in the correct order:

a. Get your assignments relieved

b. Report incident to your supervisor

c. Call the police

d. Get medical attention

e. Get to a safe place

e, b, a, d, b