3.1
3.2
3.3
Equestrian
Alcatraz
100

Essential for life and include things such as food, water, clothing, and shelter.

What is physiological?

100

Information is delivered faster, which speeds up the guest service experience.

What is efficiency?

100

A traditional customer.

What is an external customer?

100

One of the oldest forms of transformation.

What is horseback riding?

100

An inmate who played the banjo in the prison band.

What is Al Capone?

200

Safety needs include things such as health, security, and adequate finances.

What is safety?

200

This has resulted in fewer opportunities to experience failure in the system due to human error.

What is automation?

200

Customers who are colleagues or other departments within the organization.

What is internal customers?

200

What a female horse is referred to.

What is a mare?

200

In spite of the nickname, this inmate has no birds in the prison.

What is "Birdman of Alcatraz"?

300

These needs relate to the need to have a family, friends, love, and a sense of belonging. 

What is love and belonging?

300

Automation such as guest self-check-in enables a reduction in employees and reduces labor costs.

What is cost reduction?

300

Ability for a front-line employee to make decisions on behalf of the guest with support from the management.

What is empowerment?

300

A ball game that is played on horseback, a traditional field sport and one of the world's oldest-known team sports

What is polo?

300

Today, hundreds complete the 1.5-mile swim annually during this event.

What is the Escape from Alcatraz Triathlon?

400

Needs to relate to recognition and respect from others.

What is esteem?

400

This is possible through guest experience and guest tracing systems.

What is customization?

400

Process of correcting errors in a guest service in a guest experience.

What is service recovery?

400

A rodeo event for women in which a mounted rider makes a series of sharp turns around three barrels in a cloverleaf pattern.

What is barrel racing?

400

Alcatraz prison was named after this kind of bird.

What is a pelican?

500

Needs that refer to attaining a sense of personal fulfillment.

What is self-actualization?

500

Going above and beyond guest expectations can be a competitive advantage for an operation.

What is delivering exceptional service?

500

Poor guest service results in this.

What is unhappy guests?

500

Requires a horse and rider to carry out a series of controlled movements and patterns, in an arena and in front of a judge or group of judges.

What is dressage?

500

Many inmates were killed due to this issue, and some committed suicide. 

What is prisoner violence?