3.1
Essential for life and include things such as food, water, clothing, and shelter.
What is physiological?
Information is delivered faster, which speeds up the guest service experience.
What is efficiency?
A traditional customer.
What is an external customer?
One of the oldest forms of transformation.
What is horseback riding?
An inmate who played the banjo in the prison band.
What is Al Capone?
Safety needs include things such as health, security, and adequate finances.
What is safety?
This has resulted in fewer opportunities to experience failure in the system due to human error.
What is automation?
Customers who are colleagues or other departments within the organization.
What is internal customers?
What a female horse is referred to.
What is a mare?
In spite of the nickname, this inmate has no birds in the prison.
What is "Birdman of Alcatraz"?
These needs relate to the need to have a family, friends, love, and a sense of belonging.
What is love and belonging?
Automation such as guest self-check-in enables a reduction in employees and reduces labor costs.
What is cost reduction?
Ability for a front-line employee to make decisions on behalf of the guest with support from the management.
What is empowerment?
A ball game that is played on horseback, a traditional field sport and one of the world's oldest-known team sports
What is polo?
Today, hundreds complete the 1.5-mile swim annually during this event.
What is the Escape from Alcatraz Triathlon?
Needs to relate to recognition and respect from others.
What is esteem?
This is possible through guest experience and guest tracing systems.
What is customization?
Process of correcting errors in a guest service in a guest experience.
What is service recovery?
A rodeo event for women in which a mounted rider makes a series of sharp turns around three barrels in a cloverleaf pattern.
What is barrel racing?
Alcatraz prison was named after this kind of bird.
What is a pelican?
Needs that refer to attaining a sense of personal fulfillment.
What is self-actualization?
Going above and beyond guest expectations can be a competitive advantage for an operation.
What is delivering exceptional service?
Poor guest service results in this.
What is unhappy guests?
Requires a horse and rider to carry out a series of controlled movements and patterns, in an arena and in front of a judge or group of judges.
What is dressage?
Many inmates were killed due to this issue, and some committed suicide.
What is prisoner violence?