Show:
consultation
listening
understanding
appointment booking
management
100

Good communication skills reduce potential workplace .........................

What is conflict

100
The ability to understand people is ....................... to operating effectively in many industries.
What is the key
100
When interacting and communicating with coworkers, make every effort to remain ........................ and resist being pulled into spats and cliques.
What is objective
100
The act of successfully sharing information between two people (or groups of people) so that the information is understood is called ..............................
What is effective communication
100
The third step of the 10-Step Consultation Method is to..............................
What is determine and rate the client's preferences
200
In handling a client who is dissatisfied with a service, the ultimate goal is to ..........................
What is make the client happy and willing to return for future services
200
To earn a client's ....................... and loyalty, be consistent by always having a positive attitude.
What is trust
200
As a cosmetologist, do not attempt to fulfill the role of ............................., career guide, parental sounding board, or motivational coach for any of your clients.
What is counselor
200
The document also known as a client questionnaire, consultation card, or health history form is the client ......................
What is intake form
200
Your reactions to situations beyond your control and your ability to .......................... in the face of challenges are critical to being successful in a people profession.
What is communicate effectively
300
Effective human relations and communication skills build ..........................., accelerate professional growth and promote a positive work environment.
What is lasting client relationships
300
If a client requests a specific cut or color that she has seen on a celebrity that cannot be achieved, you should ...........................
What is create a plan, offer alternative looks and set future goals
300
If a client is revealing increasingly personal details, one recommended strategy is that you ..................... or find a reason to excuse yourself and when you return, change the subject or suggest a mini relaxation service.
What is change the subject
300
The ........................... is the communication with a client that determines the client's needs and how to achieve the desired results.
What is client consultation
300
If you are involved with a scheduling mix-up, always remember to ................................
What is be polite and never argue about who is correct
400
The sixth step of the 10-Step Consultation Method is ...............................
What is show and tell
400
You may want to schedule clients who are ........................... late for the last appointment of the day or ask them to arrive earlier than their actual appointment time.
What is habitually
400
As you interact and communicate with coworkers, you should be honest and .............................
What is sensitive
400
When should the client consultation be performed?
What is Before starting the actual service
400
One important golden rule of communication for building a successful beauty industry career is to ..............................
What is be aware of your body language
500
A practical step for effectively communicating in the workplace is to ............................
What is believe in yourself
500
When you meet an older client for the first time, you should .............................
What is ask how the client wishes to be addressed
500
When communicating with your salon manager about an issue or problem, it is recommended that you ........................ beforehand.
What is think of possible solutions
500
It is recommended that you allow how much time in your schedule to do the client consultation?
What is 5 - 15 minutes
500
The ninth step of the 10-Step Consultation Method is to ..................................
What is discuss upkeep and maintenance