In the Beginning
This is the first step in an effective 10 step consultation.
Review the client intake form.
In order to effectively and peacefully be able to interact with your coworkers, it is important that you do not do this.
Take things too personally
This is when you should perform a client consultation.
During EVERY SINGLE service
This is what you must do first, in order to resolve the problem of an unhappy client.
Find out why they are unhappy
There are 4 main items to be recorded on a client's service record card. These are 2 of those 4.
1. permanent record of progress and services received
2. Results achieved
3. Formulations
4. Products that were used and purchased
As a stylist, you will not always attract clients who are the same age as you. When meeting a client that is older than you for the first time it is important that you do this in order to show proper respect and make them feel comfortable during their appointment.
Ask them how they would like to be addressed.
If you are crossing your arms while listening during consultations or interactions at work, you are breaking this 'Rule of Communication.
Be aware of your body language
This is the point in a client interaction that a beauty professional should begin the client intake form.
The moment they call to make the appointment.
This what you should do in order to avoid gossiping with a client.
Change the topic
There are 5 guidelines for successful communication with your manager. These are 3 of those 5.
1. Be a problem solver. 2. Get the facts straight 3. Be open and honest 4. Don't gossip or complain about your co-workers 5. Be open to constructive criticism
In order to help your client make any choices reflecting their personal style, this is the first thing you should do.
Research
At work, when you do this ________ instead of this ___________ it shuts down communication with your co-workers. In fact, they may just start to avoid you as much as possible.
React
Respond
This is the time you should be trying to upsell services
During the consultation- step 8.
*When working with a client with whom you are not familiar
In order to maintain professionalism, a stylist should not share this with clients or co-workers.
Details of their private lives
This chapter mentions 6 "Golden Rules of Communication". These are 3 of the 6 rules.
1. Use a professional demeanor at all times 2. Wear a smile 3. Be aware of your body language 4. Listening is the best relationship builder 5. Speak clearly and loudly 6. Don't use slang
Prior to an appointment with a new client, You should have this ready and available in order to give them a good idea of things you are capable of.
Your portfolio with before and after pictures
It is important that you do this, with both your co-workers and your clients, because if you are tired or upset, it could definitely effect these relationships.
Take your temperature
This would be the appropriate time for you to discuss when you can start taking on more services.
During employee evaluation
These are the two subjects that cosmetologists should avoid during their services.
Religion
Politics
This chapter lists 7 suggestions for effectively communicating with your co-workers. These are 4 of those 7 suggestions.
1. Treat everyone with respect 2. Remain objective 3. Be honest and sensitive 4. Remain neutral 5. Avoid gossip 6. Seek help from someone you respect 7. Don't take things too personally
This will be the basis of all long-lasting relationships in your beauty career.
Communication effectively
It is important to you to stay in good standing with your manager. During your employee evaluation, it is important that you don't try to skip over this difficult part.
* For an additional 100 points This is what you should do prior to your employee evaluation.
Constructive criticism/ offering guidance
* Conduct a self evaluation
Assuming you have a regular client who is consistently late, this would be the time you would want to schedule their future appointments for.
The last appointment of the day
This is the point that late clients are generally asked to reschedule.
*Extra 200 points for this information: This is how you should handle a late client that does NOT jeopardize any of your other appointments.
After 15 minutes
Politely advise them of the late policy
The 10 step consultation is something you should be working to integrate into every single client interaction. Obviously there are 10 steps involved in this. These are 5 of the steps.
*Extra 100 points for every additional step listed.
1. Review (intake form) 2. Assess (current style + client needs & wants) 3. Preferences (discover these and rate importance) 4. Analyze (Characteristics & state of what you'll be working on) 5. Lifestyle (client's) 6. Show and Tell (set expectations) 7. Recommend 8. Upsell Services 9. Maintenance requirements 10. Repeat (reflective listening)