PRODUCTS
Cashback Debit Account (CBD)
What accounts offer official/certified checks to customers?
ALL OF THEM!
What procedure goes over all of the deposits products and features we offer?
Deposit Products Base Document
TRUE OR FALSE -
A transaction must be fully posted to the account before we can dispute.
True! - If a transaction is still pending, the customer must wait until it posts to proceed with disputing the charge.
What is our routing number?
031100649
Which account(s) require a $2500 minimum opening deposit?
CD and MMA
What account type(s) offer a personal checkbook?
Cashback Debit Account and Money Market Account
Where can we find the FDIC disclosure?
Disclosures and Voicemails Deposits Job Aid
TRUE OR FALSE -
Beneficiary and Joint Owner cannot be listed twice on the same account.
TRUE -
If a customer is listed as a joint owner, they cannot also be listed as a beneficiary.
What must customer have when registering their account?
Last 4 of account #
DOB
MMN
SSN
What is the maximum amount of CBD accounts a customer can have?
CAGEN - Maximum of two CBD accounts for each account owner and joint owner.
MADEB - Maximum of one CBD accounts for each account owner and joint owner.
100 Checks (2 books of 50 checks)
8 Deposit slips
What document tells us how to complete first level verification?
TRUE OF FALSE:
I must complete 2nd level verification to release a card is status (active, frozen, or inactive).
TRUE - You MUST complete 2nd level before releasing a card status to customer.
When running 2nd level verification, which order must we go in?
3rd - Innovis
What is the type of account a customer can open for a minor?
Custodial Account
How does a customer earn cashback with the Cashback Debit Account?
Customers can earn 1% on first $3,000.00 (up to $30.00) of qualifying debit card purchases each month.
What document can show us how to update contact information for the customer?
CB Customer Maintenance Atlas Procedure
TRUE OR FALSE:
Each account owner on the cashback debit account can earn the 1% cashback up to $30 each month.
FALSE - Cashback is earned at the account level not the customer level.
The account can close if funds are not deposited within the first 45 days of opening.
What account types can be opened in the name of a trust?
CD and MMA
Where are our debit cards accepted?
Discover Bank debit cards are accepted in the United States (U.S.), Canada, Mexico, and the Caribbean wherever there is a MoneyPass, AllPoint, Discover, Diner’s Club®, or PULSE® logo.
What procedure tells us how to order a book of checks for customers?
Checkbook/Deposit Slip Orders and Inquiries Deposits/Retail Branch Procedure
We can expedite to a PO Box.
FALSE - We can ONLY expedite to a physical address on file.
If a non-customer / third party calls in to report they found a debit card - what should you do?
Bypass security to report card as lost.
Advise the TP to dispose of the card.
Call customer to advise the card was found and a new card will arrive in 5-7 business days.