Getting Started With Mobile
This is the minimum age a customer must be to set up mobile service.
What is 18?
These are the three Mobile Data Plans that can be purchased from Spectrum.
What are By the Gig, Unlimited, and Unlimited Plus?
This is when a customer who purchases a new device pays the taxes and fees.
What is up front?
This is how long a disconnected number is reserved.
What is 30 days?
This tier of Internet service is required for a customer to get the Customer Solutions Free Mobile Offer.
What is any tier of Internet service?
To bring their own device (BYOD), this specific piece of information is required from the customer.
What is the device’s IMEI?
This is the amount of premium data included in the Spectrum Mobile Unlimited Plus Plan.
What is 50 GB?
This is how many days after the beginning of the billing cycle a customer’s due date falls.
What is 20 days?
This is the maximum number of cell phone lines (excluding wearables and tablets) a Residential Spectrum Mobile customer can have on an account.
What is 12?
To provide a customer with a Phone Balance Buyout (PBB) pre-approval amount, this is required.
What is a credit check?
To set up mobile services, a customer’s core account must be free from this.
What are past due balances?
After using 10 GB of personal hotspot or 50 GB of data on the Unlimited Plus Plan, this happens to the customer’s service.
What is they still have unlimited service, but speeds may be reduced?
The first auto pay date for a new Mobile customer occurs this many days after the end of their first monthly bill cycle.
What is 18 days?
At four months tenure, if a customer declines to provide an SSN/ITIN, this is the maximum number and type of lines they can order.
What are a maximum of 2 BYOD lines?
After a PBB payout begins, this is how long a customer is required to keep at least one line active.
What is 12 months?
If a customer wants to order fewer lines than their Internal Liability Check (ILC) qualifies them for, this is what you should do about the credit check.
What is do not mention a credit check and begin probing for device interests?
To experience 5G with Spectrum Mobile, a customer needs these two things.
What are a 5G-compatible device and to be in a 5G coverage area?
This is how many days a customer has to start the device return process.
What is 14 days?
This is when an External Credit Check is required for customers requesting to finance a mobile device.
What is when the customer has less than 3 months of consecutive service?
For PBB, a customer must submit all required documents within this timeframe after all devices are activated.
What is 30 days?
To activate a new ported line on Spectrum Mobile, a customer must provide these account details from their previous carrier.
What are the previous carrier account number, porting PIN, and account holder name and address?
Residential customers who subscribe to both Spectrum WiFi and Mobile have access to these two features.
What are Speed Boost and Spectrum Mobile Access Point?
This is when a mobile customer’s billing cycle starts.
What is the day the first line is activated or 7 days after the device ships, whichever comes first?
This is what happens when a customer’s mobile order is flagged as Very High Abuse Likelihood by the Credit Abuse Evaluation process.
What is the order is canceled automatically and the customer is informed and directed to the fraud team?
To get the Customer Solutions Free Mobile offer when processing a “Change of Service” order in Agent OS, this is the tab where you apply the offer.
What is the Installation Services tab?