Chart Research
The place to locate a missed call from the office.
What is Patient Communication History
Document that is sent to Specialist office once patient insurance says the visits are authorized
What is a Insurance Authorization
2 identifiers that must be verified before we enter the chart of patient who is calling
What is First and Last name and Date of Birth
Documentation required in the Note field of chart export
What is the name of the person making the request and provider/facility they are requesting it for
The extension to Clinical Support
What is 111990
2 places in the chart to locate the location of the usual provider
What is Banner and visits
Authorization for patient who has a appointment in 16 days
What is a standard authorization request
You would use this to assist the caller if they aren't on the HIPAA to convey message to the provider
What is a patient case
We always send chart export this way
What is Athena Fax
Pharmacist has the patient at the pharmacy and needs to clarify the prescription sent to them for the patient
What is a Non-Clinical stat
Two places to look for documents in the chart.
What is find (magnifying glass) & outstanding orders
When specialist says they will cancel the patient appointment because they have yet to receive this document.
What is Stat authorization
We must verify these 3 things before doing anything with the chart and be HIPAA Compliant.
What is First & Last Name, Date of Birth, HIPAA Form(if caller not the patient)
This must happen before we send any requested documentation to the person/facility requesting it
What is communication
Blood sugar of 380 without Insulin
What is Out of Range-(Stat)
2 places in the chart to locate the patient's usual provider
What is Banner and Visits
Types of documents and authorizations handled at office level
What is Imaging, Lab work, Prior authorization (medication)
The document required to go with an authorization before seeing a specialist
What is a Referral
These fields must be filled out on every chart export sent
What is Sent to, Method, Fax number and Note. Attention(only if requested)
You would call them you aren't able to reach the office staff
Who is Clinical Support
You could find it on this if it wasn't on the medication list
What is Historical
The extension to CRU
What is 111914
The length of time HIPAA is valid.
What is 1 year or when the patient makes a new one.
The type of document we do not chart export.
What is Surgical Clearance. (may call pre-op or medical clearance)
Body aches, Fatigue, Shortness of breathe, Fever, and Loss of taste or smell
What is symptoms of Covid-19