Compliance
Breaking confidentiality and contacting the police because a patient states that they plan to kill their brother is an example of this requirement for healthcare workers
What is a duty to warn?
"What could we have done differently?" or "What went well?" are questions that might be posed in this meeting following a seclusion or restraint episode
What is a staff debriefing?
An event, series of events, or set of circumstances that are physically or emotional harmful or threatening, and have lasting adverse experiences
What is trauma?
Any manual method, physical, or mechanical device, material, or equipment that immobilizes or reduces the ability of a patient to move his or her arms, legs, body, head freely
What is a mechanical restraint?
This must be completed annually. After taking the course, you must claim your card
What is CPR and First Aid training?
Billing for services not provided or falsifying documentation are examples of this
What is fraud?
Pointing, Elevating themselves above clients, and crossing arms are examples of this
What is poor body language?
When you shift your perspective from "what is wrong with you" to "what happened to you," you are doing this
What is providing trauma informed care?
When a patient leaves the milieu; may include time alone in a room but exit must not be restricted; giving the patient time to process and “reset” before entering the milieu again
What is a time out?
If you are having problems with Kipu, password resets, phishing emails, or your badge, you should do this
What is submit an IT Help Desk Ticket?
Three options for an active shooter situation include these
What are Run, Hide, and Fight?
Undivided Attention, Being non-Judgmental, Allowing for Silence, Using Reflective Statements, Listening for the real message, Summarizing, and Using Open Ended Questions are example of this type of communication
What is empathic listening?
Recognizing trauma and being aware of how a patient is reacting are key to doing this
What is seeing a patient's symptoms in context?
Blocking a patient from leaving a room
What is seclusion?
This must be completed after the in-person new hire training. You should provide a copy of your transcript to your manager
What is Learning Management System (LMS)/RELIAS training?
If you should have to use a fire extinguisher, you should take these steps
What is PASS?
Pull, Aim, Squeeze, Sweep
Signs that a patient is getting upset or about to lose control, such as clenching hands or swearing
What is cueing behavior?
Difficulty with emotional regulation, substance use, homelessness, and lung disease are examples of consequences from these
What are Adverse Childhood Experiences?
Documentation should be completed here
What is the Seclusion and Restraint Tab in Kipu
If you didn't write it down, it didn't happen is a key component of this
What is quality documentation?
Allegations of child abuse should prompt these two things to happen
What is contact the Department of Child Safety and submit an incident report?
A person’s behavior is the solution to a problem. We should ask ourselves this
What problem are they trying to solve through this behavior?
If you are starting to be reactive towards a patient or feel frustrated, you should do this
What is step away and let another staff member take over?
Speaking calmly and respectfully, explaining, listening, and being willing to compromise as appropriate during a seclusion and/or restraint episode can help do this
What is maintain their dignity and/or not dehumanize them?
You should look at these 2 things prior to printing a document
(1) Be sure you are on company specific WiFi
(2) Be sure you are using a printer associated with your location (i.e. CO, TH, HI, MC, CB)