Products
What is the main subscription product offering 100+ programs?
Mindvalley Membership
Name one famous in-person Mindvalley event.
Mindvalley U or A-Fest
Can customers get refunds after finishing a Quest?
No (usually not after completion)
What should you do if a customer forgets their password?
Reset password
What is the name of the main app where customers access Mindvalley programs?
Mindvalley App
What program bundle includes 3 Mastery programs?
Ultimate Mastery
What is the purpose of virtual summits?
To educate and promote programs, often Mastery
BONUS!!!
CONGRATULATIONS!!!
How do you help if a customer can’t find a program they bought?
Check their account, library, or app access; assist with login
Which platform feature lets users listen to meditation audios only available via app?
Audiowaves
Which product includes physical supplements?
Mindvalley States
BONUS!!!
CONGRATULATIONS!
How long after purchase can refunds be requested?
All Quests have a refund deadline of 15 days from the purchase date.
Who handles Workway membership issues?
Account managers handle Workway
If a customer forgets their password, what is the first step they should take?
Use the "Forgot Password" link
How long can a typical Quest last?
5 to 90 days (typical Quest length)
Are virtual summits usually free or paid?
Usually free (small fee for lifetime access)
Are physical products like Mindvalley States refundable?
Yes, refund and return policy: 60 days from purchase date.
What should you suggest if a customer has multiple Mindvalley accounts?
Suggest merging accounts or contacting support
Where can customers find program translations and localized content?
In the Mindvalley platform (program settings or language options)
Name 2 main languages Mindvalley localizes programs into.
Spanish, French, Portuguese, Italian, Russian (any 2)
Name two themes of recent virtual summits.
AI Summit, Social Media Summit (or others)
Name one condition under which refunds are NOT provided.
After the refund window expires or for misuse of product.
What is an Adverse Event in relation to Mindvalley States?
A negative reaction or side effect caused by supplements
What should you do if a customer reports issues with Workway access?
Advise them to contact their Workway account manager