Tools
Before you log in to CXOne, you need to sign in to ________ .
Avaya Cloud
You are about to sent a NBP request. What should be the format of the subject line?
QML Pathology | NBP Request | 114824194
BU -NBP Request- Invoice number
Fill in the blank.
Fragile X is not tested on ____ as this condition is only carried on the X chromosome.
male
Account class used when a patients test is an add-on test. This happens when a doctor calls WDP to conduct additional test in an episode.
A
What is Trainer Kay's name in Facebook?
Candy Kay
What will be your username in CXone?
Your Healius email address.
Patient called you saying his invoice should be billed to his employer. You checked the referral form but saw no instruction that it should be billed to his employer. What can you advise the patient?
Pay and claim
Manual claim-bring the invoice to employer so they can pay
Amended referral with bill to instructions
Have employer call us to have the bill redirected to us.
What is the account class for ECG Trace and report?
G50
Account class for Private fee for Laverty?
P
What is the full name of our Deputy Manager in ARCC?
Jerome De Jesus
What is the action KEYS for tracking in ULTRA?
K-AR Ultra
T-VDU
Patient received a bill for a rebatable test under the account class MI. There are no rejection in tracking. Upon checking the referral, Medicare number, patient and doctor's signature is present, billing indication checked is Concession. What will you do?
Confirm Medicare details then reprocess to Medicare.
This criteria based test will be covered by Medicare up to 3X per pregnancy.
Bile Acids
What does account class MR mean?
Medicare Rejected
Which Calabarzon province produces more coconut than any other place in the Philippines, making it known as "The Coconut Capital of the Philippines"?
Quezon
When trying to access MAX in CXOne, what do you need to type in?
Station ID
We do this type of escalation for missing payments.
Payment Allocation
This test has a Medicare criteria where it can only be covered once every 5 years for patients 24 years +9 months unless the patient is symptomatic and has been diagnosed with a cervical condtion.
HPV test
QML account class for Schedule Fee - Inpatient? Used when a patient is admitted in a hospital who has a Medicare but doesn't have a private health fund or if the health fund does not have a direct agreement, and if there is a schedule fee indication on the request form
HIS
In what year did WNS acquire the Healius account?
2020
What are the action keys you need to press after pulling up a lab reference number in VDU when trying to pull up all test requests of a patient?
R-F-F7-F3
_____ is where we email the Data Entry Team if we need to confirm if patient was an outpatient or inpatient at the date of service.
ACC Escalation
What is the criteria for PSA Total?
1 in 730 days (2 years)-Patient without significant family history or previously diagnosed with prostatic diseases
NO LIMIT -Patient *PREVIOUSLY DIAGNOSED DISEASECANCER of PROSTATE (CaP)(?), PROSTATIC/PROSTATE ADENOCARCINOMAPROSTATIC/PROSTATE, ADENOMA, ZOLADEX/LUCRIN DEPOT/ANDROCURPROSTATITIS,
1 in 365 days -Patient has first-degree relative diagnosed with prostate cancer ( ONLY)First-degree family relative MUST BE Father. Brother and Son ( ONLY)
Why would be bill an invoice under account class O1 in Dorevitch?
Used when the request forms of the overseas patients doesn't have a health fund (OSHC) information and there is no schedule fee indication.
Dance to the song "Hawak Mo Ang Beat"
Go dance.