Reservice Reasons
Every time you schedule a reservice you should be adding a...
RESERVICE REASON!
An ETF should never be added on an...
Active Account
Noah worn a shirt yesterday, it had something very specific on it. What was it?
Chicken Tenders!
The reservice reason type you should avoid putting on an appointment card is...
Customer Misc.
The coupon type for collections is...
writeoff
The color of socks Brianna wore on Thursday was...
Pink and Grey
What are some reason you would put "customer request misc." as the type for reservice reason?
The red note you put on an account for prepping for collections includes the following information...
When the account was deactivated and when they are to be sent to collections
The type of soda Brandon drank in the morning on Monday was...
Dr. Pepper
When a client asks for a reservice for ants, to determine the reason type we should look at...
This is NOT a customer request misc.
Look and see if client has had ant issues in the past 3 months, if they have it would be a re-occuring pest issue. If not, then it would be new pest appearance.
The steps for prepping collections are...
*You cannot prep an active account
Red note
Initial Discount/Paid Due Balance (PDB)
Collections Board
Email/Text
The color of shoes Danika wore last Friday were...
One green, one Purple
Name all the reservice reason types...
*Hint (there are 11 of them)
CS Mistake
Customer Requests Misc.
Manager Visit
New Pest Apperance
Property Inaccessible
Repeat Pest Appearance
Retention
Specialized Device Services
Tech No Show
Tech Requested Follow-Up
Tech Unprepared
When you are taking someone out of collections, when should you waive/credit the balance and why?
NEVER!
You should never do this, even if they are not paying the full amount, billing handles the waiving and couponing.
The color of North's eyes are...
TRICK QURSTION!
HAHAHA
"My eyes actually change color depending on the weather! Green if the suns outside and grey if it’s cloudy!"