Show:
BSA Standards
Marriott West
Courtyard West
About Your Co-workers
Really Hard Category
100
How many points is it to say the guest name?
16 points
100
Who is the AGM?
Bowin
100
What is the name of the hotel connected to us?
Courtyard
100
Who loves Davannis pizza?
Yasmin
100
Who is the 13th President?
Millard Fillmore
200
What is the length of time a check-in cannot exceed?
Five minutes
200
What the extension for Room Service?
5100
200
What are the name of the conference rooms?
Longford, Westport
200
Who is married?
Denver
200
Name 4 characters from SpongeBob Squarepants.
SpongeBob, Patrick, Mr. Krabs, Pearl, Gary, Mrs. Puff, Plankton, Larry the Lobster
300
How many points is it to hand the guest his/her guest key card packet?
4 points
300
Name all the Engineers.
Tenzin, Zach, Will, Efrain, Deaundre, Alex
300
There is a splash of color on the exterior of the building. What is that color?
green
300
Who used to live in San Diego?
Kirby
300
Name a song title from any of the High School Musical Movies
Too many to type
400
What are two cues for when a guest says, "I have an early morning tomorrow?"

- wake up call

- taxi service

400
Name all the Ballrooms/Conference rooms.
Waterford, Donegal, Galway, Kilkenny, Cashel, Bandon
400
How many rooms are at the Courtyard?
142
400
Who is in the military?
Christian
400
Is it possible to be allergic to water?
Yes.
500
What are all 14 steps for a perfect BSA check-in?

1. 15, 5

2. Warm welcome/greeting provided

3. good posture, smile, eye contact, and attentive listening maintained throughout the interaction

4. wearing a uniform

5. name tag

6. room number provided discreetly

7. handed keys to the guest

8. showed way to elevator

9. Host knowledgeable of property offerings

10. Created personal connection

11.Respond to cues

12. Further assistance offered to guest

13.warm and sincere closing offered

14. Elite members are all recognized at check-in

500
How many nights to achieve Silver, Gold & Platinum status?

Silver: 10

Gold: 50

Platinum: 75

500
What are Starbucks hours?

6:30 A.M. - 10 P.M.

500
What are Chelsea's middle names?
Margery Elizabeth
500
What year did the 35W bridge collapse?
2007