SNAP
This is the maximum monthly SNAP amount that one person can receive in NYC
$281
Copays of $4.15 and $10.35 indicate that a client is enrolled in this benefit
Extra Help
This day is the next time that BDT will be closed for a holiday
Memorial Day - May 27th, 2024.
TERRI stands for
Terri stands for: Tool for Eligibility Results and Referrals Interface.
BOS go here to access their monitored calls
Verint
In Prism, SNAP Recertification should be closed out on every call for this reason
Benefit Not Offered In Region
Extra Help is administered by this government agency
Social Security Administration
For 2024, what are the monthly SSI amounts for individuals and couples?
Eligible individual: $943 or less Eligible couple: $1415 or less
What is FAP?
FAP stands for Food Assistance Program. is Michigan's Food Stamp Program
The call quality benchmark for soft skills is 95%, and this % is the call quality benchmark for technical skills
90%
We should ask about medical expenses for SNAP for these two categories of clients
Clients Age 60+ or clients who are disabled/receiving government disability benefits
If a client is enrolled in this type of benefit, they are typically automatically enrolled into Medicaid
SSI
ESAP stands for this
Elderly Simplified Application Project
Who administers FAP?
It is administered by the Department of Health and Human Services (DHHS)
BOS should encourage clients to stay on the line after the call is over so that clients can complete this
Client Satisfaction Survey
To be eligible for ESAP, a client cannot have this type of income
Work income/self-employment income
A client will be enrolled into one of these after being approved for Extra Help if they do not already have one of these
Medicare Part D plan
Use this status in Five9 when you are attending a Lunch & Learn
Meeting - Engagement
What is a Bridge Card?
If approved for FAP aka SNAP in MI, clients are issued a Bridge Card, which works like a debit card otherwise known a EBT in NYC.
What are the Transperfect pin number for Michigan and for New York?
MI: 3583 & NYC: 1056
If a child is age 17 or younger, the child is a mandatory HH member if they live with this person
Parents/Legal Guardian
Medicaid is funded jointly by these two entities
Federal government and state government
The MEOWS ERG at BDT stands for this
Mental Education and Overall Wellness Support (or Mental Health and Overall Wellness Support)
How Does Entering SSNs in TERRI Work?
In order to enter the SSN in TERRI, it needs to be entered in both SSN boxes: the initial Social Security Number box and the Confirm SSN box.
How can I check my PTO balance?
Staff can check their PTO balances by logging into their ADP Workforce Now - Essential Time account and looking at the homepage in the "My Time Off" tile.