4 letter words
Sheet that explains specific rates when requested by the business partner
RTST
Which 3 pieces of information do you need to verify customer information
Name, Service location, and Phone number
Program that provides money to help individuals with energy bills and other energy-related expenses.
What is LIHEAP (Low Income Home Energy Assistance Program)?
Which state offers a monthly credit on qualified customers bills with low income that is approved by the Public Utilities Commision?
Texas
Both types of Fire Related Work Order's
What is AFIR and WRBN?
Create to send bankruptcy information to credit & collections
INBK
What must you advice executor or spouse to do for a Deceased customer refund
advise them to contact their bank first to see what the bank requirements are
Designed to help Customers who need a little more time to pay, either beyond their current extension expiration or their current bill.
-What is a Flex DPA?
What State has a Rule about needing a Physician's determination that the loss of utility service would give rise to a substantial risk of Death or Gravely impair health.
Arkansas
What are PART, WRDN, and VOLT?
Security light is out, flickering, or staying on.(doesn't turn off throughout day)
NLOT
Non residential deposits will NOT be reduced or waived unless
they meet the Waive Non-Residential Deposit Guidelines
Used to "Extended" the due date of a past due bal. Guarantees collection will not occur until after the extension date.
What is a Payment Extension?
Which State offers the Energy Emergency Deferred Billing Program where a portion of the bill will be deferred is the amount that is over and above your previous years total bill during the same time period (this amount must be atleast $20)?
-Louisiana
The three Most Common Work Orders
What are EMER, TDEM, and RCEM?
When a dead meter is indicated
IVZU
Verification requires up to _ days from the initial application to complete the investigation
5
Failure to pay this full balance before or by 5pm CST on the due date of the bill while on this arrangement will void it.
What is DPA?
only available to Entergy New Orleans EV residential customers?
Entergy New Orleans bring your own charger program
Other types of Work Orders
What are INIC and RCER?
Use only when the meter is not communicating
RRHB
If the applicant does not have verification phone number , fax, or email address previously provided. you create an ____ for applicant only
INPA
Subscription that provides a Solar Alternative for Residential and non-residential customers to offset their carbon footprint?
What is Green Promise?
ROSL is in which state only?
Arkansas
When there is no service location, no account or business name associated with the request
Generic Work Orders