FOUR
Sheet that explains specific rates when requested by the business partner
RTST
Pieces of information needed to Authenticate an account for Pre-Authenticated and a Non-Authenticated Caller
What are NAP or NAPS?
Assistance for Low-income households that may have recently become eligible due to unemployment to help with energy bills
What is LIHEAP (Low Income Home Energy Assistance Program)?
Which state offers a monthly credit on qualified customers bills with low income that is approved by the Public Utilities Commission?
Texas
Both types of Fire Related Work Order's
What is AFIR and WRBN?
Create to send bankruptcy information to credit & collections
INBK
For a Deceased Customer Refund we would First advise Executor or Spouse to
What is Contact their bank first to see what the bank requirements are?
Designed to help Customers who need a little more time to pay, either beyond their current extension expiration or their current disconnection notice
-What is a Flex DPA?
What State has a Rule about needing a Physician's determination that the loss of utility service would give rise to a substantial risk of Death or Gravely impair health.
Arkansas
Three types of Outage Look alikes
What are PART, WRDN, and VOLT?
Security light is out, flickering, or staying on.(doesn't turn off throughout day)
NLOT
Only transfer to the Lighting Sales Desk for only these Two reasons
What is:
-Customer missed call from Lighting Sales Representative.
-Customer misplaced the callback number.
Must be done before 5pm and is used to "Extended" the due date of a past due balance. Guarantees collection will not occur until after the extension date.
What is a Payment Extension?
Deposit Alternative option where customers have an option to pay $98 rather than the $200. However, the amount will not be returned to the customer.
Is only available in this State
Mississippi
The three Most Common Work Orders
What are EMER, TDEM, and RCEM?
When a dead meter is indicated
IVZU
DNAC Removal period is after
What is 13 months?
Failure to pay this full balance before or by 5pm CST on the due date of the bill while on this arrangement will void it.
What is DPA?
Comprehensive energy efficiency plan known as Energy Smart that helps citizens save energy and save money is only available in
What is New Orleans?
When creating a Work Order what Requirements for the Location must you ALWAYS check for
What are Permits?
Use only when the meter is not communicating
RRHB
If the applicant does not have verification phone number , fax, or email address previously provided. you create an ____ for applicant only
INPA
Subscription that provides a Solar Alternative for Residential and non-residential customers in Arkansas to offset their carbon footprint?
What is Green Promise?
ROSL notification is in which specific State
Arkansas
When there is no service location, no account or business name associated with the request
Generic Work Orders