Enterprise Systems
A system that helps you service existing customers and track leads.
What is a CRM?
It is a measure.
What is a KPI?
Strategic and Operational.
What are key drivers operating on the triangle?
Helps integrate internal operations and information.
What is an ERP system?
An industry or long-term company average to compare a KPI value to.
What is a benchmark (or referrent)?
Creating new markets or disrupting markets.
What are examples of strategic drivers?
Helps integrate external suppliers and customers with your value chain.
What is a SCM?
A display of operational KPIs.
What is a dashboard?
Increase operational efficiency.
What is an operational driver?
Helps with accounting like billing, payments, and even warehouse activities.
What is an ERP system?
A display for long-term strategic measures.
What is a balanced scorecard?
Customer satisfaction rating and Number of New Customers (Think Balanced Scorecard).
What are customer measure KPIS?
The primary users are customer service, marketing, sales.
What is a CRM?
Average hotel occupancy rate.
What is a KPI?
Paired comparison and decision matrices.
What are decision making methods?