MIS
What are the 2 drivers affecting the MIS Triangle?
Operational and Strategic
A side-by-side comparison to visually represent a decision is what format?
a Table or Matrix
In the Hershey Case, problems in implementation highlight the importance of what as studied in class?
IS Triangle (People Process and Technology and communication among all parties)
What system maintains information for sales, marketing and support?
CRM
What are the 3 aspects Enterprise Systems integrate?
Enterprise Resource Planning (ERP)
Supply Chain Management (SCM)
Customer Relationship Management (CRM)
What are the 3 components of the MIS Triangle?
People
Process
Technology
Techniques and tools exist to make better decisions in organizations. Name 2 examples used.
Paired Comparison Analysis
Kepner-Tregoe
Pugh Matrices
Decision Analysis Matrix
Give an example of a reverent to measure efficiency.
Measures time element from period 1 to period 2 (time over time)
These systems process the foundation, core activities of a business such as finance and payroll among others.
ERP
Name the Enterprise Systems used both internally and externally to integrate inbound and outbound logistics activities.
Supply Chain Management
C-Suite Executives are responsible for making strategic and operational decisions and are held accountable through a _______________.
Balanced Scorecard
In using a Decision Making Matrix, how are alternatives being evaluated?
Using defined criteria
Name a KPI that manages effectiveness
Quality measure of how well something was done
These systems are large and complex to deploy but when done correctly can improve the internal processes of the organization.
ERP
A key underlying component of each ERP, SCM and CRM system is a ________ database.
Central
Single source of truth for all employees and departments to use
KPIs are incorporated into the Balanced Scorecard. What 3 broad aspects that KPIs are measuring?
Time (efficiency)
Quality (effectiveness)
Cost ($)
The first step in Decision Making is ________
Clearly define the Decision you are making (scope / objective such as alternatives)
Development of new artificial intelligence to deploy driver-less trucks is an example of what type of driver in the IS Triangle?
Strategic
Metrics to measure cycle time to fulfill customer orders is within ______ system.
SCM
What Enterprise System has Accounting, Finance, Production and Logistics personnel as the primary users?
Enterprise Resource Planning (ERP).
Do you know the primary users of SCM and CRM?
Name the 4 categories that are measured as part of a balanced scorecard.
Financial
Customer
Internal Business Processes
Learning & Growth
When reviewing selection criteria in decision making, it is important to:
Weigh the relative importance of each.
With the increased dependency on technology for most every company, it emphasizes the importance of MIS to enable a company's ________________.
Competitive Advantage
An __________ measure from the balanced scorecard is used to track how long it takes a customer to get their order at Wendy's drive.
Internal Business Process
In the Hershey case study, what Enterprise Systems were deployed and what was the major outcome for the company since that time?
All 3 Enterprise Systems were deployed (ERP, SCM and CRM). Despite the significant short term issues, the company has improved its bottomline through the enhanced and more efficient processes that complex and expensive Enterprise Systems provide.