This tab was added with the implementation of Customer Consent in between the Order Details and Job Details tabs in CSG.
Customer Approval
100
When a customer opts for the verbal consent option, this is the option in OneCTI the agent should select for the approval IVR.
Consent Program
100
These are the download/upload speeds for the Gigabit Pro internet package.
2Gbps Upload/2Gbps Download
100
This is how you can send a customer their channel lineup via (preferred) email.
Click the TV Icon > Select "Channel Lineup" (w/ envelope icon)
100
This newly launched chat tool gives you access to queues for real-time help with credit requests, quota escalations, equipment research, undergrounds, and more.
OwnIt Chat Tool
200
In CSG, Customer Approval will show up as one of these (3) statuses.
Required; Pending; Accepted
200
This is how you can find a history of all approvals on a customers account in Einstein 360.
Services > Customer Agreements
200
These are the download/upload speeds of the Gigabit internet package.
1Gbps Download/35Mbps Upload
200
By clicking this link in the Approvals section of Customer Agreements, you can see the order details for every order that was submitted.
View Cart
200
With the new Tech ETA feature on MyAccount, customers can now see these (2) things about their tech so they know who to be expecting at their front door.
Name & Photo
300
These are the (5) way customer consent can be delivered.
In Einstein 360, these are the (4) statuses that an approval will show as on a customers account.
Presented; Pending; Accepted; Declined
300
For both Gigabit internet packages, this series of DOCSIS devices must be used (leased or owned).
DOCSIS 3.1
300
This is how you access the Bill Comparison tool in Einstein 360.
Billing & Payment > Bills
300
When the daily update notification for an X1 box appears onscreen, customers will have these (2) options they can select from.
Delay One Time & Change Daily Reboot
400
When the Customer Approval Capture Technology is not available, this alternative should be used to obtain customer approval.
Enhanced G'BYE Checklist
400
As a part of the Digital Confirmation, a customers MyAccount profile will update to any changes made within this time frame.
15 minutes
400
This must be submitted for customers who are interested in signing up for the Gigabit Pro package.
Gigabit Pro Lead EROne Ticket
400
These are the (3) options listed under the Related Links section when you click the drop down next to the customers name in the top panel.
Competitive Edge; Service Centers (BAM Tool); Channel Lineup
400
Customers will receive an onscreen notification this amount of time before a box reboots for the daily update.
10 minutes
500
This is the policy that should be followed when a customer is disputing a charge.
The Unauthorized Charge Complaints Policy
500
List (5) charges that wouldn't be covered under the "Unauthorized Charged Complaints Policy".
Franchise Fee; Federal Regulatory Fee; Network Support Fee; PEG Support Fee; 911 Fee; State & Local Taxes; Regulatory Recovery Fee; Universal Connectivity Charge
500
The total Gigabit Pro Installation process can take this amount of time.
6-12 Weeks
500
These are the (4) Account Indicator colors.
Red; Yellow; Green; Blue
500
With their recent name changes, these are the (4) TV ONLY Latino Packages.
Basic Latino TV; Economy Latino TV; Economy Plus Latino TV; Starter Latino TV