Begins with E
This “E” term describes the core value where a peer supporter truly tries to understand another person’s perspective and feelings.
What is Empathy?
These govern the organizational culture, i.e. the unique social and psychological environment of an organization.
What are beliefs?
The process that introduces new employees to company culture, expectations, and procedures
What is onboarding?
Like a boy scout, you'd fare well if you always were this:
What is be prepared?
This “E” term refers to the respectful practice of honouring a person’s right to make their own choices without imposing your own agenda.
What is empowerment?
You'll appear more polished if you account for traffic and delays by giving yourself some of this time.
What is a buffer?
Times set aside by a manager or leader when employees can drop by to ask questions or discuss concerns.
What are Office Hours?
If you are always this, you wont share the same fate as the Rabbit from Alice in Wonderland.
What is to be on time/punctual
This “E” term names the etiquette of maintaining trust by keeping a peer’s personal information private unless safety is at risk.
What is Ethical privacy?
Any ________ that could be considered harmful to service users as unacceptable at the workplace. This includes use of violent and discriminatory language making the listener feel unsafe, verbal threats, intimidation and baiting
What is behaviour?
An automated message that lets colleagues and clients know you’re unavailable to respond immediately.
What is an Out of Office Reply?
Unless you've got a perfect memory, you might want to do this at meetings.
What is take notes?
This “E” term refers to the etiquette of clearly working with a peer to set agreed-upon personal and professional limits at the start of a support relationship, helping both people understand what’s comfortable and safe.
What is establishing boundaries?
It is inappropriate to offer __________ to others in exchange for special favors
What are bribes?
A way peer support workers show they are willing to listen and help others feel safe and welcome at work.
What is Open listening?
The opposite of losing focus.
the set of conventional rules or customs that guide acceptable and respectful behaviour in social or professional situations — basically a code of polite conduct that helps people interact smoothly and respectfully with others.
What is etiquette?
This is generally defined as unwanted, repeated aggressive behaviour that involves a real or perceived power imbalance and makes someone feel hurt or uncomfortable
What is Bullying?
The set of expected behaviours and manners that help everyone in a workplace act respectfully, communicate well, and work together smoothly.
What is organizational etiquette?
If you didn't show this, you'd be on Aretha's bad side.
What is respect?